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The spacer on my msntv2 keyboard has stopped moving. Can it be repaired?

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It is much easier to just replace the unit.

Posted on Sep 09, 2010

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Hello, I am John at J. D. Electronics. You have a D4 model. This is caused by a defective spacer under the A / V board. This is not recommended for owner repair, since it involves removal of other PCBs, Sheilds and "spacers" and connectors. On the A / V board ( the one with all the jacks ), is an audio IC that normally runs fairly hot. Therefore, the MFG had to use an aluminum heat sink on the top and bottom of the IC. The problem is that there is a "clay like " spacer pressed between the bottom PCB at the audio IC and an aluminum plate, or heat sink, underneath that sets against the metal back of the LCD panel. Here is what happened; The "spacer " turns into a "sticky goop" causing the whole pcb move towards the Heat Sink under the A / V board. This causes the connections at A / V pcb at the audio IC to come in contact with the bottom aluminum heat sink, thus shorting out the audio IC and then no sound or popping noises. This is common on the D4 and D6 models.We charge about $325 for this repair since it is very time consuming. I have repaired dozens of these sets with this problem. I hope this helps! John

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