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Nero 9. Purchased in September 2009 from Amazon invoice no. DKVicVXqR Order ID 026-3629421-2830738 of 25 September 2009. When I installed Nero it did not ask for the serial no. but provided it. Recently I wanted to reinstall but reinstallation did not provide the serial no. but said I could get it from the back of the box. I never received a box, only a quick guide and the Nero disk. Is it possible to get the serial no. for Nero 9 please

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  • Bessie Fernandes Sep 10, 2010

    This is a computer software which prepares a disk for use in a computer for video, training, audio etc. Now there are many software on the market e.g. AShampoo, Nero, Nero Burning Rom, Nero Photoshop, Nero Sound Trax etc. They have versions. Mine is Nero 9. To install it you must insert the serial no. which is provided in the packing. This is normally the case (either it is printed on the back of the box or small envelope). I did not have to look for that number because it was entered automatically at installation so I made no note of it (I normally do so on the diary or in my Word program in the computer) because I thought the number would automatically appear at installation). My computer crashed so I have had to reinstall everything including Nero but Nero wont install until I type the number which it now says is on the back of the box it came in. There is no box. Nero is useless without the number. Can someone help please.

  • Bessie Fernandes Sep 10, 2010

    Thank you for your contribution. I will try and get in touch with Amazon but its almost a year since I bought it from them so it may not be easy to ask them look back. They are very good otherwise. Never mind I will get in touch with Nero, the makers themselves. Hopefully they will succeed otherwise I will tell them I will not buy their new version Nero 10. Thanks

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Hmmm, very strange. So you received the disc in the mail from Amazon without a retail box? I can't view that Amazon order, but I believe that you ordered it from them. I am very confused by the part when you say:

"When I installed Nero it did not ask for the serial no. but provided it."

What do you mean? Using the same disc the first time it didn't ask for a serial number? But provided it? Say what? :)

And then when you try to use the disc again, it needs a serial number? Are you doing a "fresh" install, or trying to install on the same machine, in the same version of windows? Was the computer completely reinstalled and now you need to reinstall Nero?

Please let me know some more information here and I can definitely help you.

Thanks
Tim

Posted on Sep 09, 2010

  • Tim Grayson
    Tim Grayson Sep 10, 2010

    Very strange, if it was entered automatically the first time, it must have been some script written on the installation disc... If it did it the first time, it must certainly would have to do it the second time, as it's impossible for the CD to change. Do you see what I'm getting at? Regardless, if you need the CD Key I would start with Amazon, you can explain that it somehow entered your serial number automatically the first time, and now is not. I have never heard of such a thing (aside from hacked software doing it, where a "hacker" has added a script to the CD to put the key in for you) but maybe that's how they are doing it. They will either give you the key or direct you to Ahead (now I think they just call themselves Nero) with the appropriate information so you can contact them and get your key.

    Thanks
    Tim

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