Question about DISH Network 311 DTV Receiver

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My 311 dishnetwork receiver is going off at night 3am or 4am ihave ot restart it

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Hello! my name is Dan Busa with Dish Network customer support. All of our recievers are set to do nightly updates at 3 am, at this time the receiver will power down and take software and program guide updates. You do not want to disable this as it is very important to the functionality of your reciever.

Posted on Dec 30, 2010


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I got new dishnetwork i want to connect with my recevier pls help me out

Hi, Cheri Torres with DISH Network Customer Service here. I would be happy to help you with connecting your receiver to your TV. I would need a little more information from you in order to do so. Please send me a message with a little more information on where you are trying to connect this, has a receiver ever been connected in this location before and what type of connections are you using. You can also send this information to my email address at and I can help you that way as well. I look forward to hearing from you so that we can get this issue resolved as soon as possible.

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My Dish Network Solo 311 receiver stopped working. Acts like it's not getting any power. It's plugged snuggly into the outlet, and yes, the outlet is a working one.

Hi lisac1351,my name is Mike Houston of DISH Network and I was reading over your post and ifthe 311 receiver is not getting any power please unplug it for 10 seconds.After plugging it back in within 3 to 5 minutes you should see the power comingon, if you have any questions about this please contact me directly at

Mar 15, 2011 | RCA DISH Network(r) 311 Satellite System

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Getting an error code 311, dish says its the hard drive and i have lost everything help

Hello! Daniel Busa here with Dish Network's customer service department. If you're getting the 311 message this is most likely an indication your hard drive is bad. Try unplugging it for ten seconds if it persists you may need a replacement. If it does persist I will send a replacement please e-mail me at :

Jan 04, 2011 | DISH Network 311 DTV Receiver

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I need the code for my remote control dishnetwork 311

Hello, I hope that this has been resolved for you already, but if not, here are some quick and simple steps to run through! Just follow the link below to get this remote working. Steps 1-5 are to program the remote to the receiver to control channels, and 6 and on is to program the remote to the tv to control the volume. I hope this helps!!!!!!!

Becki Barned
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Nov 07, 2010 | RCA DISH Network(r) 311 Satellite System

1 Answer

My remote won't change the channels

Hello! my name is Dan Busa with Dish Network customer support. Most likely all you need to do is readdress the remote try this link it should help:

Oct 03, 2010 | DISH Network 311 DTV Receiver

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311 dishnetwork receivers going off at 3am

Sep 13, 2010 | DISH Network 311 DTV Receiver

1 Answer

DISH Network(r) 311 Satellite System: we moved our tv and ever since we reconnected it w...

Hi myname is Mike Houston of DISH Network and I was going over your post and whenyou move the receiver you always want to make sure all connections are in thesame place. The SAT feed coming into the house will connect to the SatelliteIn, and your TV connects to the CH4 CH3 on the back of the receiver. I willsend a link that will help with these steps.

May 16, 2010 | RCA DISH Network(r) 311 Satellite System

1 Answer

Echostar 311 box codes ?

You can go to and go to the tech portal. There you can select your receiver type and opt for a manual which will display in PDF format. This will allow you to enter peripheral codes as well if you need them as welll. Thanks for using Fix Ya.

Sep 10, 2009 | DISH Network 311 DTV Receiver

2 Answers

I want to add a dishnetwork 311 receiver to my current system. I am going through ebay to buy the necessary parts (Quad LNB/Receiver). Do I need to get a receiver that has a blue smart card?

I recommend it as the receiver may be non functional for sometime before you receive a new one. Another point to consider is if you purchase a receiver on E-ay there is a good chance that that receiver may have an ooutstanding balance to dish owed by its last owner which will make it useless to you unless you want to pay the bill. 311 run about 99.00 from a reputable dealer and would advise you to pursue that avenue. Thanks for using Fix Ya.

Mar 24, 2009 | DISH Network 322 DTV Receiver

1 Answer

Dish 311 won't detect switches

dishnetwork is kind of tricky on the detect switch thing. sometimes if you are having troubles on just one receiver you have to run detect switch over and over again, sometimes as much as maybe 20 or 30 times. if it still doesn't work, hope you have a service plan so they will send you another unit to switch out. also try a different LNB ( low noise block downconverter) and check switch a few times. i know that sounds kind of stupid, but it works sometimes.

Feb 17, 2008 | RCA DISH Network(r) 311 Satellite System

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