Question about HP Photosmart 3310 Printer

1 Answer

No scan options - HP Photosmart 3310 Printer

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 5,127 Answers

Did you install the full software before connecting the all-in-one to the computer? If the printer not scanning to the local computer or a networked computer? Were you trying to use the scanner buttons?

If this is a local problem (USB connection) uninstall any generic driver (these only drive the printer) and then unplug the data cable. Next download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=439491& (select your OS from the list). Connect data cable when prompted to do so. Try a new data cable if the problems persist (scanners require bidirectional communication and will fail when the printer works).
Try a direct connection (no USB hub or print server).

If the computer failed to respond to scanner button press, make sure that the monitoring program is running. You also need to set up the scan destinations in the HP Solution Center for the buttons to work.

If the scanner program isn't running, you can launch them manually. Computer > Local Disc (C:) > Program Files > HP > Digital Imaging > Bin (double click on each of the above drives/folders). Find either Hpiscnapp.exe or Hpqscnvw.exe and double click to launch the HP scan program.

XP, Vista and Win7 can acquire scans without the HP software but the scanner buttons will not work. All three can acquire scans with Paint (File > Import from Scanner or Camera > New Scan). Vista and Win7 also have Windows Fax and Scan (New Scan).

Since you need to set the destinations, you should use the HP software to launch scans first. This lets you get a feel for the defaults that will be best to put into the destinations.

I hope this helps.

Cindy Wells
(If the unit is networked, I do not know how the software connects.)

Posted on Sep 09, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Had been scanning pictures into computer and now i


First let us remove the No Scan Option.
First try to Scan from HP director or HP Solution Center.
If it is scanning, perform the steps given below to resolve the issue.
Open HP solution center/HP Director:
Click on settings:
select scan settings from settings.:
A Menu Appears.
select scan to setup:
a new page will appear:
you will see all options on the left side:
select all the options manually and click on the right arrow
to move all the options from left to right side.
after perfoming these steps.
Restart the printer:
and try scanning from printer now.
now will be able to scan from printer itself.

Jun 02, 2010 | HP Photosmart 3210 All-In-One InkJet...

1 Answer

"no scan options"


" no scan options refer to device documentation for trouble shooting"
you need to open up either solution center or hp director, go to settings, scan settings, then scan to set up and look for the option front panel destination a window should open to reveal scan short cuts and one titled front panel list. you need to select the shortcuts click add and once satisfied click on "update device".

Mar 27, 2010 | HP Photosmart C6280 Printer

1 Answer

How do I scan something from my wireless printer to my computer


There are two options.

Option 1
Make sure your computer is on. Insert the document you want to scan. Click on the scan button on the printer. The document will automatically be scanned and saved in your computer in mydocument under mypicture->my scans folder.

Option 2
Insert the document which you want to scan in the scanner. From your computer invoke HP Solutions Center. There you will see options to scan the document.

Please note for both the options you must have installed all the softwares which came with your printer.

Nov 20, 2009 | HP Photosmart C4580 All-in-One InkJet...

1 Answer

Push SCAN on my HP6310 and get no scan options


You need scan software running on your computer. It won't scan unless it knows how to scan and where to send the scanned image. The scan options will be on your computer.

Oct 28, 2009 | HP Officejet 6310 All-In-One InkJet...

3 Answers

Scanner won't work with windows vista


Option one: Scan using Windows Fax and Scan
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Windows Fax and Scan .
    NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
  2. Click New scan .
  3. Click File , and then click Scan .
Option two: Scan using Paint
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Accessories .
  2. Click Paint .
  3. Click File , and then click From Scanner or Camera .
  4. Click Scan .

Jul 01, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

My HP PSC 2175 ALL IN ONE DOES NOT SCAN!PLEASE HELP!


Hi,
I assume you have Vista and when the scan button is pressed on the product, nothing happens. The scan button does not work correctly. Workaround
Choose one of the following options to scan without using the scan button. Option one: Scan using Windows Fax and Scan
  1. Click the Windows icon (c01319360.gif), click Programs, and then click Windows Fax and Scan.
    NOTE: The Windows Fax and Scanoption is available in the Business, Ultimate, and Enterprise editionsof Windows Vista. If you have the Home Basic or Home Premium edition ofWindows Vista, skip to Option two: Scan using Paint.
  2. Click New scan.
  3. Click File, and then click Scan.
Option two: Scan using Paint
  1. Click the Windows icon (c01319360.gif), click Programs, and then click Accessories.
  2. Click Paint.
  3. Click File, and then click From Scanner or Camera.
  4. Click Scan.
Cause The drivers in the Windows Vista operating system do not support button press functionality on the product.

Apr 20, 2009 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

Unable to scan


Make sure you have microsoft word installed i you computer.
But if you want to scan a document you can also scan it to HP Document Viewer.

First open solution center/HP Director and try to scan from document> then in the optin which says where do you want to send the scanned image> click on the drop down and check to see yu have the option of word> if yes select the option of word and try to scan.

If not Open HP Solution center/HP Director and go to settings> Scan settings> Scan to setup> Go to> Destination List> And click on Restore defaults and check to see if you have the option of word in the availabe list and front panel destination list> then click on apply ad ok and close all the windows and then try and check to see if you get the option of scan to word.

Sep 23, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP Officejet J3640 All-in-One No Scan Options


When I triy to scan my document, I keep getting no scan options. Please help.

Sep 19, 2008 | Office Equipment & Supplies

1 Answer

HP Photosmart C5280 Printer -scanning


Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

Jul 20, 2008 | HP Photosmart C5280 Printer

Not finding what you are looking for?
HP Photosmart 3310 Printer Logo

711 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...