Question about Pc America Restaurant Pro Express

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Out of 6 PC's one of them all of a sudden has a problem opening CRE (RPE) and says its a sequel server problem however the sequel server seems to to be working fine. After restarting the computer, it now gives a different error code. This computer was shut down one evening and when restarted the next day is when everything happened all of a sudden. Looking for someone that knows how to fix this problem with this specific software in the Oklahoma City Metro area in Oklahoma! PLEASE HELP ASAP!!!!! We have already been without it for one whole day in a VERY BUSY RESTAURANT!!!!

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Hi

Since you have not written precisely about the error code you are getting presently it is suggested to check this links to have a detailed idea regarding your query:-

http://support.microsoft.com/kb/827422

http://searchsqlserver.techtarget.com/tip/Top-10-SQL-Server-issues

http://www.left-brain.com/tabId/65/itemId/1625/The-Administrators-Guide-to-Microsoft-SQL-Server.aspx

Please accept the solution if it’s helpful. Do get back to us for any further query.
Thanks for contacting fixya.com

Posted on Sep 09, 2010

  • Butch Mattern Sep 23, 2010

    If you haven't found a tech yet, I can help you. I work on RPE every day all over the country. Sorry so late posting, but I missed your original post.
    B Mattern
    sysadmin@ccybernet.com

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1 Answer

INV MERCH ID 328


Hi 328,

If you are still using pcCharge, nothing in RPE/CRE changes. Your new merchant info goes into the pcCharge setup software. Let me know if this helps.
sysadmin@ccybernet.com
Feel free to email me with more details if need be.

Nov 20, 2013 | Pc America Restaurant Pro Express

1 Answer

How to delete restaurant pro and start over


Backup database first.
Log your license key by trying to register. It should display.
Uninstall RPE from Programs in Control Panel. Then search for the CRE.net folder and rename it CREOLD.net. Then reload RPE.
After install, it will ask you to re-register. It will also ask you if you want to keep existing database. If you are starting from scratch, choose over write with a new one. Otherwise, keep existing db. This will preserve your inventory and menu setup.
sysadmin@ccybernet.com
Feel free to email me with more details if need be.

Feb 16, 2013 | Pc America Restaurant Pro Express

1 Answer

How do i reload RPE


First thing to do is backup database unless you are starting over from scratch. Next you will need your license key. If you don't have it, just go to FILE and try to register again. It should display your current key.
Assuming you do not have a CD and you downloaded it, search for a file called RPE_setup.exe. This is the install file. You need to uninstall RPE from PROGRAMS in CONTROL PANEL first. Then reboot. Then you need to rename the CRE.net folder. Call it CREOLD.net. Then open the install file and it should reinstall.
You will need to re-register software after install. If it fails to register, call PCAmerica and ask for a reset on your license. Try to keep them on the phone until it does register.
sysadmin@ccybernet.com
I'm available at a reasonable rate if you need assistance.
Feel free to email me with more details if need be.

Feb 12, 2013 | Pc America Restaurant Pro Express

1 Answer

RPE Won't start. Can't even get to the credentials/login screen. Database exceptions.


Check to see if the SQL service is running. Go to Control Panel, Admin Tools, Services. These three should be started. SQL Server (PCAMERICA), SQL Server Browser, and SQL Server VSS Writer. It sounds like you are having a connect problem to your database. Did you do any RPE upgrades or conversions? Since you let system set for several months, I assume your free tech support has expired. If not, contact them today. Don't wait. Otherwise, you need tech help. I'm available at a much more reasonable rate than PCAmerica.
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.
Feel free to email me with more details if need be.

Sep 05, 2012 | Pc America Restaurant Pro Express

1 Answer

Pc america


Mike,
Although it is too late, never let a company make changes to another company's software without the other company's OK. You should be able to reverse any changes they made. If they loaded a patch to RPE, it will be listed in programs as CRE something. Uninstall it. Thyis will take you back to your original RPE setup. If they made changes to your RPE setup, a restore of a recent backup will get you back to square one. if you need more in depth help, send me an email.
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.
Feel free to email me with more details if need be.

Jan 07, 2012 | Pc America Restaurant Pro Express

1 Answer

Installing restaurant pro express v12.5 help


If you are installing it for the first time, then you should have free tech support from PCAmerica. Take advantage of it and keep on them till it is working correctly. If you are out of warranty period, uninstall RPE from Control Panel after you record your license key number. Then delete any and all CRE folders and content from your hard drive. Empty Recycle bin and reboot. Then reinstall RPE.
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.
Feel free to email me with more details if need be.

Jan 06, 2012 | Pc America Restaurant Pro Express

1 Answer

Message reads "this computer is licensed as a dedicated server and is not for normal use?


When RPE was first opened, it was configured as a server, not a workstation. If you want it to become a workstation, it will need to be reconfigured. Just reload RPE. You can then reconfigure it on startup.

sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.
Feel free to email me with more details if need be.

Nov 11, 2011 | Pc America Restaurant Pro Express

1 Answer

End of Day report is not printing correctly on the Epson printer. The output seems to be too wide for the printer and the right half of the report is not showing up. What should parameters be set to?


Start by checking the obvious. In FRIENDLY PRINTER SETUP, highlight report and select the proper printer on the right. It must be a full size printer. SAVE AND EXIT.
If those settings were OK, close RPE and open the windows PRINTER screen. Right click on the EPSON printer for reports and click on printer properties. In the properties dialog box, click on PRINT TEST PAGE. If the test page look fine, the printer should work with RPE.
Try other reports under the ADMINISTRATOR setting in RPE. If they are all printing OK, you may have a corrupt END of DAY report file. Reloading RPE should correct this, but all you really need to do is replace the bad file. If you have more than one PC running RPE, you can get this file from them. It is usually under C:\program files\cre.net\reports.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

Jan 13, 2011 | Pc America Restaurant Pro Express

1 Answer

Hi, seems like everyday I'm getting new problems with my system. I have CRE Database 12.0031 Product Version: 12.0.0.0 Windows XP For some reason when I try to bring up my employees' total minutes worked...


With your previuos problem and now this, it might be wise to reload RPE and SQL Server. Be sure to backup database first. Then uninstall RPE and delete all folders dealing with CRE. Uninstall SQL server and all related software. You can then install both from the CD or download.You will probably need to reregister RPE. Then restore your database.

If this seems a little more than you wish to handle, I'm available. sysadmin@ccybernet.com

Jun 10, 2010 | Pc America Restaurant Pro Express

1 Answer

The restaurant i'm working for is changing to pc-america's cre pos. the old pos prints the food orders and table #'s in a large font on the kitchen printer. i am looking for a way to configure cre's...


As far as I know, there is no way to change the font settings in CRE (I hope you mean RPE). But, you may be able to change the default settings in the printer itself to get larger print. I am available for tech help if you need it, but you should have 3 months free support from PCAmerica with the purchase. I also do custom menu support for RPE. sysadmin@ccybernet.com

Jan 11, 2010 | Pc America Restaurant Pro Express

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