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I have a Toshiba Satellite A135-S2276 laptop running Windows Vista. The laptop was dropped from about 12 inches by my child. When I opened Explorer, it was acting funny, so I rebooted. The main Toshiba screen flashed and went straight to the Windows Error Recovery page. It gave me the option to Launch Startup or Start Windows Normally. Selecting either options gives me a new page stating the "Windows is loading Files" and after minute, goes to the Windows Boot manager page. "Windows has encountered a problem communicating with a device connected to your computer. This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer. If you continue to receive this error message, contact the hardware manufacturer. Status: Oxc00000e9 Info: An unexpected I/O error has occurred. " I purchased the laptop with Vista already installed and do not have a disk to re-install. Thank you

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Windows is corrupted beyond repair, you need to reinstall it. For the recovery discs, call Toshiba at 800-457-7777. They will want to know the computer's serial number and a credit card number.

Posted on Sep 09, 2010

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