Question about Samsung HP-R4252 42 in. Plasma HDTV

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We just purchased a 50" PLasma Samsung Flat Screen TV withing the last month. As my husband was hanging something it fell on it and cracked the screen. We still get a picture but it has a circle about the diameter of 5" in the lower right hand corner of the TV. It almost looks like it cracked from within. Is this a lost cause or should we call a repairman in to look at it? Is there double pained glass on these TV's? If it can be repaired what would the approximate cost be?

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  • Samsung Master
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It a lost cause can't repair Screen panels,only replaced them.The screen panels are limited produced by the tvs industries.They're the only place u can buy it from,they'll charge the screen panels same as a new tv.Sorry ur tv it not worth as a whole tv anymore,only as salvage electronic circuit boards for parts now.This is a new tv right,call Samsung,talk to them,buy a new tv directly from them.They'll give u some credits for the returning the damage tv unit with a screen panel damage to them.

Posted on Sep 09, 2010

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Is it worth fixing a cracked plasma tv;in particular a samsung pn58c8000? i am asking because I know a person who is selling theirs with cracked screen.It is a brand new television and is not even two...


No, a cracked screen, whatever the type, size or model of tv is terminal, unfixable. In a case of a plasma it's even worse - the crack allows the gases to escape which causes the voltages on the panel to spike, frying the Sustain boards.
The tv's are dead, good for parts at the best - a new panel would cost as much as a new tv, plus the shipping.

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Plasma screen can be replaced with the new one, but its expensive like you buy new one.
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Hello,

First of all if this problem happens to you I am very sorry - it puts consumers in a very bad situation because any retailer or manufacturer will typically deem a screen crack as damage caused by the owner and therefore not honor return policies and/or warranty coverage.

With that said, please remember the golden rule of retail, "If you b*tch enough you get what you want."

I am young @ 20 years old and have worked in retail (specifically electronics stores) for 4 years. I recently purchased a Samsung 50" Plasma series 4 from Sears and experienced the problem described above in almost the exact fashion except my tv was only 8 days old.

After reading this post, I immediately called Samsung @ 1-800-726-7864 and notified them of the problem and declined service (because I was still within Sears return policy) but made sure to get a reference number which proved I contacted Samsung.

The next day, I took the tv back to Sears to try and return it or at the very least exchange it. Trust me when I tell you, be ready for a major battle at the store. It took two hours of arguing with associates and managers before getting anywhere. And in the end, I was only able to exchange my tv but for a different model (non plasma).

Here's my advice if you're still within the return policy and attempt to return the tv. First, do not try and hide the crack - as soon as you talk to the first associate, show them the damage and explain exactly what happened. Tell them many people are experiencing the exact same problem and that fact can be verified online. Immediately following that conversation, expect the associate to inform you that the store cannot return any tvs with cracked screens. Don't waste anymore time - ask for a manager.

Now, explain to the manager what happened all over again. You will hear many rebuttals but what is important is to remain confident that the problem was not caused by you, the owner but was actually a manufacturers defect right out of the box. Prove this by demanding the manager to find any physical damage on the screen casing - also since only the internal screen is cracked, ask him to touch the screen. If he's still not convinced have him google, "samsung plasma loud noise cracked screen." This issue is widespread and well known in forums.

If all else fails, ask the manager for the district or regional manager's telephone number. Remember the golden rule and don't leave the store without a refund or exchange.

------------------------------------------------------------------------------------------------------

If you're outside the return policy, contact Samsung and schedule a technician to come to your home. Again, stress the fact that many people are experiencing the same problem and the crack is internal (there is no external damage).

Make sure to get a copy of the technician's report because many people have said the technician agrees in person, "oh yeah, the problem seems to be a manufacturers defect" but writes on the report, "no picture - screen cracked." Do not let the tech leave until he provides an accurate, non-biased, and detailed report.

If Samsung still doesn't approve the repair/replacement then file a formal complaint with the Better Business Bureau. I have read in many forums that this method seems to be the quickest and surest way to get Samsung to take responsibility for their defective tvs.

I wish everyone the best of luck in correcting this issue - and please if you're reading this before considering buying a Samsung plasma tv - DON'T - stick with lcd. I've owned three Samsung lcds for years with no problems.

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I have created a group so we can join and try to solve this issue, please register at against_samsung@yahoogroups.com so we can get organized and get a lawyer, I have seen more than 30 people online... hopefully there are even more. Thanks! Suarez

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Get the tech supplier to tell to the manufacture and the store what he told you.

Physical damage on any electronic device is very hard to have serviced under warranty. I have never seen a plasma display crack on its own. But, anything can happen.

I once saw a man drop a newly bought plasma TV in a parking lot outside from where he bought it and the screen broke. He never even made it home from the store!

Maybe you should contact a lawyer or someone who can give you legal advice about how to proceed with this. In different countries and different states the consumer protection laws are different.


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