Question about Heating & Cooling
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Posted on Jan 02, 2017
SOURCE: Delonghi Pinguin Air Conditioner
I sat on hold with Delonghi for about 25 minutes before I talked to someone this morning. Expect a long wait before you get helped.
For this specific problem (unit works, just doesn't blow cold air), the unit MUST be sent to an authorized repair facility. No repair facilities in Texas. The closest one to Texas is:
All-Brands Appliance 5008 W. Linebaugh Ave. Suite #8 Tampa, Florida 33624 813-908-2002
Delonghi said they will cover mine under full warranty up to 13-months. No RMA needed, just a photo copy of the purchase receipt for the unit. Outbound shipping is something not covered by Delonghi, but they will pay for parts, labor, and return shipping.
All-Brands said they don't have any specific requirements for packing, other than making sure the casters on the bottom of the unit are well-protected. It is common for them to break during shipping. They recommended, though, that if you have someplace nearby that does professional packing, like a UPS Store, to take it there. It's not a requirement, just a recommendation.
Along with the unit send a copy (not the original) of your purchase receipt, your name and telephone number, and the address to where the unit will be returned. Also, include a detailed description of the problem with your unit.
I REALLY hope this information helps someone!
Posted on Jun 09, 2008
if you used it alot, i would check it for freon.
checkthe air filter, make sure it's not dirty.
check the front panel, make sure there's no "ice/frost" in the unit.
Posted on Jun 30, 2008
These will defrost themselves automatically when they need to - internal sensors. If it is icing up at all in cooling, then the charge is wrong. Units such as this are very sensitive to incorrect charge, so I would recommend that you have a qualified tech come out, recover all the freon and weigh in the correct charge. If this is a "new" problem, then a leak check/locate would be in order.
Posted on Sep 01, 2009
possibly have a capacitor out on the compressor side of the a/c Since the unit works and its only blowing air the compressor isn't kicking in. The capacitor boosts the compressor to activate the compressor. I would have the capacitor to the compressor replaced first before going any further.
Good luck on your repair
Posted on Oct 17, 2009
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