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Unable to unlock the computer and format it as the new owner when I don;'t know the original password

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  • johnnymc665 Sep 09, 2010

    this solution doesn't work...the computer has been formatted and will not acknowledge the presence of a disc drive or hard drive(therefore the discs won't work) because I do not know the password on the computer....when i go to security on the system information it asks for a password to allow access.....The computer has just been purchased secondhand and i cannot access the previous owners to find out the password they used. How do I isolate/change the password when i don't know the one on the computer?

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On some computers you can reset the password, and on others you can't. Google you make, model, then "password reset" and you should find some articles that will either tell you how, or that tell you why you can't, and in those cases the manufacturers have to change the bios chip, if I remember correctly. If you had included the make and model number, I would have tried to look up the websites, but this is all I can do, with the information provided.
Good luck, hope this helps you, and thanks for using FixYa.

Posted on Sep 10, 2010

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I am sure you must be having the original Windows disks. Please insert the disk and power on the computer. Install Windows fresh. And do not use any passwords as we all tend to forget them sooner or later.

Posted on Sep 09, 2010

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