Question about Dell DVD-rom DVD Drive

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Does not detect dvd-rom - Dell DVD-rom DVD Drive

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Hello and Welcome to Fixya.

Here's a link from Microsoft for the official fix of this issue:

DVD Drive Troubleshooting

All you have to do is to click on "Run Now" and follow the on screen prompts. Remember to ensure that the drive is empty before you start troubleshooting.

Please note that if this does not work, then the drive needs to be replaced. You may contact dell for replacement options in case that happens.

Thanks for using FixYa.

Posted on Apr 14, 2011

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Posted on Jan 02, 2017

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SOURCE: DVD ROM is not detected

>Make sure both the cables (White colored Data cable and Power cable) are fixed properly to both of the drives.
>One of the drives should not have the JUMPER(Small black coloured pin at the rear side of drive), while the other should have.
This should solve your problem.

Posted on May 12, 2009

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