Question about Wacom Cintiq 21UX (CINTIQ21UXNR)

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When I am drawing/painting in Photoshop on my Cintiq 21UX, every now-and-then (quite often, actually) something weird happens that makes a single stroke result in a stroke that looks like multiple strokes (using Pen pressure Opacity, I usually get low opacity stroke, but sometimes it strokes at 100% opacity) and often makes a straight line from where I started the stroke to where I stopped the stroke. How do I fix this issue? It is quite annoying and interrupting to my work flow.

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  • 83 Answers

Try updating or reinstalling the driver for your pen tablet. Also try cleaning the tip of the pen and also the slate. By the way, don't use alchohol to clean it. Use recommended cleaning solutions like the ones used for LCD monitors.

Hope this helps! :D

Posted on Sep 08, 2010

  • wyrdzen Sep 12, 2010

    Thanks for the help. However, reinstalling the drivers helped a little, it seems to have reduced the frequency of the problem, but it still happens. The pen and tablet are already kept impeccably clean and only with LCD monitor approved cleaners, as you suggested. So I am still looking for a solution to this problem.

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