Question about Sony Cybershot DSCW80 7.2MP Digital Camera with 3x Optical Zoom and Super Steady Shot

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When i turn on my camera a message comes on the display that says, "please turn off and on again"

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Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful. Please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Posted on Sep 09, 2010

  • lisnter Oct 28, 2010

    Some sharp taps on the side of the lens assembly did the trick for me!

  • gopackers Jan 23, 2011

    great advce. worked for me

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Please turn camera off and then back on again message?

I have the same problem ... It tells me to turn camera off and then back on again. The menu area is frozen as well.

Posted on Jun 28, 2008

  • 1 Answer

SOURCE: Repair of Camera digital Panasonic DMC TZ3

Not sure whether you'd call it a solution, but I took my battery out then put it back a couple of times and the camera started working normally again!

Posted on May 14, 2009

  • 2 Answers

SOURCE: Camera when turned on comes up with message PLEASE

HAHA, I just solved the problem on my camera.

The problem is that the focus has gone "to far" and lost connection to the cogwheel, This is noticed by listening to the camera when it starts up. I gently tapped the camera lens-down against my thigh when the lens came out in it's outermost position.
This made the cogwheel reconnect to the motor and focus was obtained again. Now the camera works fine again.

I would recommend that you take a cleaning cloth between the lens and your leg when doing this to minimize the chance of scratching the lens.

Good Luck

Posted on Aug 10, 2009

  • 11967 Answers

SOURCE: message PLEASE TURN CAMERA OFF THEN ON AGAIN

Sometimes this message appears when force has been applied to the lens. Here are some things to try. Go into the setup menu and find "reset" to reset the camera. If that doesn't work, remove the card and battery...press all the buttons...insert the card and then the battery. You may have a lens problem that can only be repaired at a service facility.

Posted on Aug 13, 2009

  • 11967 Answers

SOURCE: please turn camera off and on again

The message appears when force has been applied to the lens.

Posted on Sep 07, 2009

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My camera displays "turn the


I'm sorry that the Camera is displaying the error message. "TURN THE POWER OFF AND ON AGAIN" displays on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset. Please follow the below steps to perform a power reset.



·Turn off the camera.
·Remove the battery pack.
·Press and hold the power button for 30 seconds.
·Allow the camera to remain without power for 60 seconds.
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·Turn on the camera.


Also try initializing the Cameraif you're able to access the Menu items on the Camera. The Initialize option will be available underSetup or Main settings Sub Menus.
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I'm sorry that the Camera is displaying the error message. "TURN THE POWER OFF AND ON AGAIN" displays on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset. Please follow the below steps to perform a power reset.





· Turn off the camera.

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· Press and hold the power button for 30 seconds.

· Allow the camera to remain without power for 60 seconds.

· Reinsert the battery pack.

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Also tryinitializing the Cameraif you're able to access the Menu items on the Camera. The Initialize option will be available under Setup or Main settingsSub Menus.

If the issue persists again, service is required. Please click hear to locate the service center near your area.

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Hi,
This is lens mechanism problem and lens assembly will be replaced to fix the issue.
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I'm sorry that the Camera is displaying the error message. "TURN THE POWER OFF AND ON AGAIN" displays on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset. Please follow the below steps to perform a power reset.
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  • Remove the battery pack.
  • Press and hold the power button for 30 seconds.
  • Allow the camera to remain without power for 60 seconds.
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Also try initializing the Camera if you're able to access the Menu items on the Camera. The Initialize option will be available under Setup or Main settings Sub Menus.


If the issue persists again, service is required. Please click hear to locate the service center near your area.

Thanks for understanding. Please let me know if your require any further assistance.

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