Is this a NEW refrigerator? If so then you have a valid warranty service request.
If it is not, there are 2 things that cause ice build up:
1. The ice maker water valve leaking by when the water valve is supposed to be closed.
You can prove this by doing the following:
a. Ice maker OFF
b. Remove the plastic line on the back of your unit at the rubber water fill tube connection. Place it in a bucket over night or for a day. If there is ANY water in the bucket the water valve is allowing water to leak by when it is supposed to be closed.
The olny remedy is to change the water valve.
2. Te freezer compartment evaporator drain is frozen or clogged. This requires opening up the rear access cover of the freezer to clear a clog. If you just suspect ice build up you can empty the freezer compartment and place a fan blowing into the freezer compartment for over 2 hours to melt the ice in the evaporator drain.
If you need assistance with parts or anything else just respond here and I will gladly help you. I do ask that you include your model number in any future post so that I can pass you links and data applicable to your exact unit.
Thanks for choosing FixYa,
Kelly
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