Question about Konica Minolta bizhub C250 All-In-One Laser Printer

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Konica minolta bizhub c353 replaced fusion unit, and still have the error code, it will not reset

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  • pettry Sep 08, 2010

    We did that and it still has the same code, tried several times.

  • pettry Sep 08, 2010

    Sorry that is the code, it's been giving that, we changed the part and did the reset, but it will not reset..:(

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  • 1,110 Answers

You did not mention the specific code. But if it is a fuser warm up failure code such as C3421 or similar you must use the proper reset procedure for the code.
Here is the procedure. If it does not work for you then reply with the code/indication you have and I will address it.
1. Turn OFF the main power switch.
2. Turn main power switch on WHILE pressing the Utility/Counter key.
3. Touch [Trouble Reset].
4. Check to make sure that [OK] is displayed and the it has been reset.
5. After turning off the main power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.

Posted on Sep 08, 2010

  • 5 more comments 
  • Edwin Martens
    Edwin Martens Sep 08, 2010

    I don't see where you have listed any code? Unless you are referring to the one I wrote. So what specific code or message is displayed that you are trying to reset?

  • pettry Sep 08, 2010

    code c3421, but we replaced the part and tried to reset.

  • Edwin Martens
    Edwin Martens Sep 08, 2010

    Then the reset I posted is the reset procedure. If it will not work then there are 2 possibilities. 1 is you are not doing it correctly or 2 the fuser you installed is bad.
    Are you very sure you got to the "trouble reset" box on the screen, touched that box then got the OK indication on the screen? If so did you then turn off the MAIN power switch for at least 10 seconds then power back on? The MAIN power switch is NOT the one on the operation panel, that is the stand by power switch.
    Let's check these issues and see where we get.

  • pettry Sep 16, 2010

    tech came out and said unit was bad no power to unit, we ordered new one, and it is the doing the same thing.

  • Edwin Martens
    Edwin Martens Sep 16, 2010

    Apparently the tech was wrong or you got a bad unit. The reset procedure should be working. I take it that the code does go away initially and you get the initial copier warm up screen but then the code comes back? If so then the tech needs to come back and determine what the real issue is.

    Good Luck

  • amy r Oct 21, 2011

    Will doing this delete the contact emails on the actual printer?

  • Edwin Martens
    Edwin Martens Oct 26, 2011

    Amy,
    Performing this reset will not effect any emails, fax or scanning information you have stored. It simply clears the fuser error condition.

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