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Trying to replace a stand alone answering machine on our Lucent 18D (and 34D PARTNER advanced Release 1.0) phone system. We have had one for years with no issues. We have tried a couple of brands - both work just fine on the stand-alone fax line, but when we put it on the system line it doesn't seem to hear the rings.

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  • deb_kobelan Sep 09, 2010

    we have already done this and it is set on Immediate ring, but it still doesn't recognize it what should we try next?

  • deb_kobelan Sep 09, 2010

    it is set on immediate ring and when we plug a phone into the port it functions properly, but for some reason it doesn't recognize the answering machine - any ideas?

  • deb_kobelan Sep 10, 2010

    tried multiple ports the only one it seems to work with is port 11 and it wont allow the phone to loop with it. do you have any other suggestions?

  • deb_kobelan Sep 10, 2010

    Thank you for your help! If we wanted to replace the ACS and the R8 whom do we contact? Also (sorry for the stupid question) but what is the R8? I assume the ACS is the operating software - is it easy to install the upgrade?


    Again THANK YOU SO MUCH FOR ALL YOUR HELP!!!

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  • Lands Phones Master
  • 2,460 Answers

A Partner ACS version ONE???? Wow. O.K. What happens when you dial the extension you plugged the ansering machine into? I assume it's a port on the switch, so it has an extension number of 11-17 (there has to be a system phone in ext 10).

If you get it to answer internally, then you must have lost programming on the port. If you don't have a manual, get it here. http://www.wedophones.com/Manuals/AT&T/Partner%20ACS%20R1-0%20Programming%20and%20Use.pdf
From memory, that is changed in Centralized programming and you get there from the display phone (34D) on extension 10 by pressing FEATURE 00 LIC LIC RIC and dial the extension the answering machine is on. Your line lights will be blinking or solid, depending on what the ring status is. If you press it, the line will switch to another of the 3 states. Keep pressing it until what you want (immediate ring) is in the display.

If you search the manual for Line Ringing, you will be able to read more about the feature and possibly what may have changed.

Carl

Posted on Sep 09, 2010

  • 2 more comments 
  • Carl Navarro
    Carl Navarro Sep 09, 2010

    Oops, if you're unfamiliar with the jargon LIC is left intercom RIC is right intercom


  • Carl Navarro
    Carl Navarro Sep 09, 2010

    Yeah. Try plugging the answering machine into a different port. The ring generator for single line sets may be defective for the whole system, or just the port. Since a system phone works in the port, you'll either have to repair or replace the ACS, or change answering machine ports. Repair is not expensive, ie less than $200, but an ACS 3 or 4 is probably not much more.


  • Carl Navarro
    Carl Navarro Sep 10, 2010

    I already said it...."repair or replace the ACS". A 4.0 box is about $325, an R8 is about $600. The nicest part of the 8.0 is it will pass caller-ID to a single line set. It's fairly redundant to repair a 1.0 processor.


  • Carl Navarro
    Carl Navarro Sep 12, 2010

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To program a Caller ID Name Display button using remote administration on Partner ACS Release 3 or later systems:
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