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I have an external portable Maxtor basics 500gb removable drive with me now its not working ... and it is not detected in the operating system as well as in the BIOS settings ... what can i do now.

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First make sure usb cable is working fine. Go to bios for that when you power up the computer press F1 or F2 or del or ALt+F2 key to enter in bios then go to advanced option and enable legacy usb then save settings and exit from bios. Also follow below for windows os First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
Try your harddrive in different computer if it is not recognized on another computer too then your harddrive has internal issue.

Let me know if you need further assistance.
Thanks for using FixYa

Posted on Sep 08, 2010

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Maxtor DiamondMax 11 is a SATA Hardisk and you need SATA External Case. After adding the Harddisk, all you have to do is connect it to the system via the cable of the external case. There is no need for additional drivers/ CD as all the external harddisks are 'plug and play'and the Operating System detects them automatically.

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I have a Maxtor OneTouch 4 Plus 500GB external harddrive...I originally used it on a really old dell desktop computer but since then recieved an HP pavilion laptop...the laptop has windows vista. At one...


1.) Right click My Computer
2.) Click on Manage
3.) Click on Disk Management at the left side panel of Computer Management
4.) Right Click on the USB device in the Disk Management panel
5.) Click on Change Drive Letter
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Go to My Computer and find the drive letter that you have assigned.

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When I click on My computer, the maxtor OneTouch 4 Plus


Hi there,
You can try installing the drivers for the hard disk. Usually XP and vista operating systems detect the drives and install the drivers by themselves. But sometimes there are compatibility issues, which then require manual installation of drivers. I wonder what the operating system on your computer is. Please get back to me if you need further assistance.
Hope this helps :)

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I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
 
 
 

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Maxtor Basics external portable hard drive not getting detected


Right Click on My Computer, click on Manage, go to Disk Managment, if the drive is available you will see it there. Check to see if it has a drive letter assigned to it, if not right click on it and choose Change Drive letters. Make sure you are on the external drive though, you don't want to change your C drive accidentally. It should pop up in My Computer.

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Maxtor Basics portable 320gb Mac to pc compatability problems


Hi Tys,

I had a similar issue with my Maxtor Basics portable 500GB drive. I hadn't formatted mine yet, but had heard there were issues, so decided to find out before I start. I even saw your post here looking for an answer. Finally, one of my friends told me the following solution, which worked fine for me:

Don't format the drive as any of the Mac OS Extended options, simply reformat it as MS-DOS (it should be one of the options in Disk Utilities when you choose Erase and go to the Volume Format dropdown list).

Your Mac should be able to recognise and use the drive in this format and it works for PCs. Transferring files between the two shouldn't be a problem.

A thing to note, though, is that these Maxtor drives apparently come ready-formatted as MS-DOS (mine did). But while my Mac recognised the drive, I couldn't copy files on to it. If this happens, erase this MS-DOS formatting with... MS-DOS. Don't ask me why this works, I'm not a Mac Genius, but now my Maxtor is trouble-free and can transfer files from PC to Mac and back again.

Hope this works out for ya!

K


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it may be like the one i have which is a maxtor basics 1.5tb drive. There is only one screw behind the sticker. The rest is clips. This is the guide i used when opening the case.

http://www.computer-aid.com.au/blog/2009/02/17/how-to-take-apart-a-maxtor-basics-external-35-usb-drive/


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Installing the external drive


In XP and Vista no need to install.
They will detect automatically.
To know, goto Windows explorer.
Find drive letter other than your local drive.
Usually called "removable disk".

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