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I recently downloaded the Walmart computer care plan because i just located it in the bnox. My grandson helped me remove it from the packagte and set ist up. With all the confusion we never saw the disc. In August we descovered tshe disc when I was gosing to the dump with all my recyclable cardboard. Then wshen Iwas ready to download the disc I had a major problem with the disc drive being dunable to open. After a week or so with the Hptech people theys sent me a new cddrive and helped me install it. Then I did the cd download. My new problem is they gave me the Bit Defender anti virus Key number the number doesn't work. When they sent it I didn"t only wrifte it down but sdhad it printed. I have repeated this time and time again, but to no avail. Is their anyone out there3 who can help me

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If the key is not accepted, it is possible the one you got is like for free trial which has already expired. you may want to check with walmart again regarding this one, or you may also need to get assistance from bit defender. Make sure by the way your system clock/time is correct since this is one of the usual causes of registration failures.

Posted on Sep 08, 2010

  • 1 more comment 
  • pbswh Sep 08, 2010

    How am I supposed to get a comment, when there is no email address or phone number to reach anyone. maybe you can give me what I need to get the info. If so I would be very appreciative

  • Rodie Sep 08, 2010

    not sure which e-mail or phone number you need, howevever, for the Bit Defender issue, try to check this help article from Bit Defender on registering the product:http://kb.bitdefender.com/KB721-en--Regi...

  • Rodie Sep 08, 2010

    http://kb.bitdefender.com/KB721-en--Regi...

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