Question about Toshiba Qosmio G15-AV501/R Notebook

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I was given a qosmio G15-AV501, but it appears to be overheating about 10 minutes of operation. It will run for a little while, then just shuts down. Between 5 and 15 seconds before it turns itself off I hear an internal fan come on. Then it shuts down. If I try it again a 2nd time it doesn't run as long before the shutdown occurs. After this happens it warm in the center of the bottom of the laptop but does not seem excessively hot. Any suggestions? Apparently this was sent back to the factory once before for overheating problems and I have the receipt for $450 of parts and labor. Not worth that to me, but if there are any simple suggestions I'm interested. Anyone know if this was a common problem? I see no posts about it.

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  • will_kranz Sep 12, 2010

    Azraelsrl:
    Thanks, interesting. I'm normally a desktop type, but it was free and seems nice when its running. So worth pursuing.

    I find very little documentation on line on this this, almost as though Toshiba doesn't want lay people to attempt repairs :-(. Do I get to the bios options you mention via setup?
    What is an appropriate temperature range?

    If I hear the fan come on, isn't it working? What I believe I heard is air flow, not just a motor,
    but I will try to open it and look. Have yet to find anything that tells me how to even open the case to see the mother board. Its been trial and error so far.

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No particular problem with your unit. In your case it appears that the fan isn't operational - open the laptop and replace it.
Also check in the BIOS the shutdown temperatures, they might be set way too low.

Posted on Sep 08, 2010

  • will_kranz Sep 12, 2010

    Azraelsrl:
    Thanks for the reply an encouragement, but from the sounds it makes the fain does come on,
    what I think I hear is air movement, not just a motor. However Toshiba doesn't seem to show
    much info on who to open it or do repair, ie they seem to want one to pay for it. I have yet to find anything about how to open case, all has been trial and error so far. Any suggestions on disassembly info?

    You also suggest checking the temperature range in bios. I'm not near it now, but do I get to that through the F2 setup option at boot? Doesn't run long enough to do anything else. If so, what temperature range should it be set to?

    Regards, Will

  • Azrael SRL Sep 12, 2010

    To open your laptop use this sitehttp://www.irisvista.com/tech/  the G20 is very close on G15 so the instructions will be pretty much the same.



    To enter in the BIOS you must press Escape while the laptop starts. In there should be something like "PC Health Status" or "PC Monitoring" - in it you will find the temperature settings - make sure they are set at 80 C .

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