Question about Toshiba Portege M400 PPM40U01000E Tablet PC

4 Answers

I want to replace my Toshiba M400 80GB drive with a 320GB drive. What I have done: 1. Downloaded on unzipped onto floppy the KR10I raid driver from Toshiba (F6 during Windows Install) 2. Updated BIOS to latest version 3.30 If I use the 80GB drive and attempt a Fresh install of Windows XP utilizing F6 and the RAID drivers on the floppy disk, I can get the Install to "see" the 80GB drive and I get to the EULA screen. If I swap the 80GB drive for the 320GB drive and go through the same process as above, the Windows installer complains that it cannot find a HD, even though I use the same F6 process above.

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  • 14 more comments 
  • conch_cates Sep 08, 2010

    I have booted the system with Ubuntu 10.4 and the HD was recognized and I was able to create a partition on the HD.



    I have also researched the max size for the M400 and was not able to find any limitiations. The only size barrier was 132GB with XP but since I am using a SP2 install disk, the 132GB limit should not be an issue.


  • conch_cates Sep 08, 2010

    Ubuntu recognized the 320GB drive and I was able to create a linux partition on the drive.

  • conch_cates Sep 08, 2010

    Seems like a lot to do when it appears that I just need the right driver disk for the Raid (SATA) drive.

    Your info about the Ubuntu driver seems to confirm this. I will search for better drivers, maybe from intel since toshiba doesn't create their own raid chipset.

  • conch_cates Sep 08, 2010

    Creating a custom install disk when I can't get the right raid drivers seems like unnecessary effort. I would think that since Ubuntu can see the drive with their current driver set then the real problem is to get the right driver set. I will check with Intel since Toshiba does not make their own Raid chipset.

  • conch_cates Sep 08, 2010

    After the Windows installer loads all of the device, you get an announcement that says that the system is starting Windows. After about 15 seconds, Windows announces that it cannot detect a hard disk to install onto. Your only option at this point is F3=Quit.

  • conch_cates Sep 08, 2010

    The drivers from Toshiba recognize the 80GB drive but not the 320GB drive. They are dated 2006. Ubuntu sees the 320GB drive with no problem. I am searching Intel for more recent drivers to match the 320GB drive since Ubuntu can see the drive.

  • conch_cates Sep 09, 2010

    I exhaustively followed the Toshiba support site process, only to be told that Windows install cannot see the 320GB drive (80GB drive = yes I can see it ).

  • conch_cates Sep 09, 2010

    The Sata1 vs Sata2 => meaning it won't work? or that Toshiba only provides SATA1 drivers.

  • conch_cates Sep 09, 2010

    If the driver didn't work when loaded off of the floppy disk, why would it suddenly work when loaded from a CD? The problem appears to be in the driver for the SATA drive in the Toshiba. The driver will work for the 80GB drive but not for the 320GB drive. A Windows install would not appear to have a chance if it cannot see the HD.

  • conch_cates Sep 10, 2010

    Yes the motherboard BIOS "sees" the 320GB drive. I boot Ubuntu 10.4 and can create a partition on the 320GB drive.... no problem. The problem appears to be in the Toshiba provide SATA driver.

  • conch_cates Sep 10, 2010

    Ubuntu partition - already booted in the CD mode and removed the HD as part of my troubleshooting. If I put the 80GB drive back into the M400 and start the Windows install without doing the F6 option, it DOES NOT see the 80BG drive. Restart install, press F6, load the drivers, and it can see the 80GB drive (so the diskette, the diskdrive, and drivers appear to be ok). Swap the 80GB drive with the 320GB (Ubuntu can see it) and use the F6 Windows install option and it DOES NOT see the 320GB drive. I found a thread on another site about some Intel drivers that might work...... will advise.



    Thanks...

  • conch_cates Sep 10, 2010

    It is a special version of Windows XP for the Toshiba tablet..... it looks like Professional.



    Yes I swapped the 320GB for the 80GB into the same bay/slot. Everything else stayed the same.



    I have just downloaded a driver from Intel that is specifically designed for the F6 feature. Since Toshiba uses the Intel chipset, this looks promising.

  • conch_cates Sep 10, 2010

    The solution involved doing all of the steps below

    In the BIOS go to page Three in system setup
    • Under Raid Array move the arrow key to highlight JBOD
    • Hit the space bar to change it to 1RAID-0
    • Use the arrow key to move down to Execute Creation and hit the space bar.
    Select END and save BIOS setup
    • The drive is now ready for installation



    Download the file below, extract the zip file (it will want to place all of the files on a floppy).

    Then use the floppy files as part of the F6 function (load additional drivers) during the Windows install process.

    I had to download the Intel Storage Matrix 5.5 Driver.
    32-bit Floppy Configuration Utility for Intel® Matrix Storage Manager version 5.5.0.1035

    http://downloadcenter.intel.com/Detail_D...


    I could not get the Toshiba driver to work, but the Intel Matrix driver worked perfectly. The ICH7M Driver is the one that you need during the install.

    Formatting drive now............

  • conch_cates Sep 10, 2010

    Perplexity - isn't it the way with technology!!!. I can't help but feel that something about the Toshiba drivers were specifically for the drives (SATA1) available at the time. Obviously, Intel moved on and forgot to tell Toshiba.



    Still formatting but looks good.

  • conch_cates Sep 10, 2010

    True that........... even with phenomenal clairvoyant skills, hands-on is always best. The problem always is that experience teaches you that when something becomes complex, it is because you have made it that way. I just wanted to make sure that I hadn't overlooked something obvious/easy to fix the problem. Having the functional 80GB drive and Ubuntu to confirm certain aspects was great. Who would think the old drives would let you see one disk but not the other!!!

  • conch_cates Sep 10, 2010

    Micromatika helped confirm my diagnostics steps and assisted in finding a solution to my problem.

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4 Answers

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I believe this hard drive may be beyond the motherboards capabilities of detecting. Does it see it in the BIOS at all with the 320GB attached? Are you certain the 320GB drive works fine? Have you tried it in another machine? Please let me know and I can help!

Posted on Sep 09, 2010

  • 4 more comments 
  • Tim Grayson
    Tim Grayson Sep 10, 2010

    Ah ok, I didn't get to see all these other comments you made until just now. It sounds like maybe an incompatible driver or corrupted driver is causing the issue. I am going to read through your notes a bit more here and add another comment. Have you tried another actual floppy disk, sometimes floppies can be buggers and it may actually be the disk itself causing the issue. Try putting the same drivers on another floppy and seeing if it recognizes. Also you can ignore the other person recommending that you try them from CD, you can't load the RAID / SCSI drivers from CD during an XP install, floppy only.

    Thanks
    Tim

  • Tim Grayson
    Tim Grayson Sep 10, 2010

    Very strange, the more I read about your issue, the less it makes sense. You shouldn't even need a special RAID driver with a Toshiba M400. Unless you have added in some special RAID / SCSI / SATA controller after the fact? You are just trying to use a 320 GB drive attached in the same place your 80 GB drive was before, correct? One possibility is that the linux partition is still on the drive, and it is being hidden from windows for whatever reason. Try partition the drive again in linux, from a LIVE CD for example, (you can boot the ubuntu 10.4 as a "live cd" rather than installing it), pull up the terminal and use fdisk or any GUI partition manager to delete all partitions and everything on the drive so it is completely blank, ready to use. Windows should recognize it.

    Let me know

    Tim

  • Tim Grayson
    Tim Grayson Sep 10, 2010

    Ok I see, it should not be any other driver though, you are putting the 320 GB in the exact same "slot" as the 80 GB? That is truly bizarre. Do you know is the version of XP that you are trying to install the one with SP2 (service pack 2) pre-installed?

  • Tim Grayson
    Tim Grayson Sep 10, 2010

    I can tell you already that it will not work, if the driver that you have works with the 80 GB drive, then that is the driver you need for the whole laptop, despite whatever drive you place in that "slot". The version of Windows that you are trying to install is the problem. If you can find a Windows XP cd with SP2 already applied (which is any fairly newer XP cd) it will recognize the drive. Old versions of XP have a size limit of 137 GB, and nothing larger can be seen. I didn't even think of this since it has been so long so I've ran into an old XP installation CD.

    This is definitely your problem, find a newer XP cd (same version, Pro or Home, whatever you have) and your cd key will work, and it will see the drive!

    You still do need the diskette though, and to load the driver by pressing F6, but the one that works with the 80 GB will definitely work with a 320 or any other.

    Here is some more information on the 137 GB limit:

    http://support.microsoft.com/default.asp...


  • Tim Grayson
    Tim Grayson Sep 10, 2010

    Say what? Really? That doesn't make a lot of sense... Windows did recognize it as a full 320 GB then? That literally makes no sense, you shouldn't have to change raid settings if ubuntu recognized it without doing that. And what driver was on the floppy if it wasn't the ICH7? Oh well, if you got it to work the way you want that's all that matters.

    Thanks much, sorry about the back and forth, but I am totally perplexed as to how or why that would work.

    Tim

  • Tim Grayson
    Tim Grayson Sep 10, 2010

    Ya if you are formatting, then you are well past the point of having the issue, you should be good to go. Whenever you are ready could you please rate my help on the site here / put that I answered or helped answer the question. Otherwise I don't get any credit with the site here.

    Thanks
    Tim

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You shouldn't need to install the raid drivers if you have a single hard drive installed. Skip the f6 and let the process continue as normal. If you need further assistance please give me the exact errors you receive at what step in the installation process.
Thank you,
Lee

Posted on Sep 08, 2010

  • 3 more comments 
  • Lee A.
    Lee A. Sep 08, 2010

    Have you gone to the toshiba website and wonloaded the raid drivers? Just select the OS which is xp for you and then RAID under category and you can download the appropriate one. also you may want to try the utility.
    Thank you,
    Lee

  • Lee A.
    Lee A. Sep 08, 2010

    http://209.167.114.38/support/techsuppor...
    This is the step by step to perform the upgrade. I would contact toshiba directly to see if they have a supplemental driver that will work.
    Thank you,
    Lee

  • Lee A.
    Lee A. Sep 09, 2010

    Is the new drive a SATA 2 drive by chance? The original drive is only sata 1, and I believe this may be your problem.
    Thank you,
    Lee

  • Lee A.
    Lee A. Sep 10, 2010

    very glad to hear you got the correct driver.
    Have a great day.
    Thanks,
    Lee

  • Lee A.
    Lee A. Sep 10, 2010

    I definitely feel it was something to do with the SATA1 drivers/the outdated toshiba drivers. I would have probably had you try the vista drivers. But I don't like recommending things that could do more harm then good in the long run or just waste your time. Sometimes trial and error is the best way to solve a problem and you need the computer in front of you to do that.

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  • 11,800 Answers

I'm assuming that nothing changes in the BIOS and its management of the disk when you swap it - some BIOSes reset to default and the RAID is disabled. In that case the drivers aren't loaded. Your only option left is to create a custom XP install disk like shown here
http://news.softpedia.com/news/Install-Windows-XP-On-SATA-Without-a-Floppy-F6-47807.shtml
BTW Ubuntu , like any other Linux distro, already has all the drivers for all the major chipsets already in the kernel, so it very rarely needs drivers (except for the video cards of course). Because of that it will just run right out of the box on pretty much every pc on this planet.

Posted on Sep 08, 2010

  • Azrael SRL Sep 08, 2010

    All the drivers on Linux kernels are designed and written by people that are unaffiliated with the manufacturers of the devices that drivers support - this is especially true for the Intel chipset drivers that your laptop uses so you can't compare them. The chipset on M400 is an old one (Mobile Intel 945GM Express), there is no new driver for XP for it. Most likely what you have is all you'll ever get.

  • Azrael SRL Sep 09, 2010

    As long as the disk is NTFS formatted you shouldn't have any problems whatsoever - never heard of such a limitation.



    The driver is exactly the same, the only difference is in speed so it should work without the problem. Just create a custom install disk, it's a half an hour process.

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I'm wondering if it's recognizing the 320 drive. I've read about people who had 250 gb drives on this machine, and would think 320 would be no problem,, but not sure- couldn't find a maximum supported drive size. Call a local Mac dealer and see what they think- if you get lucky, they'll give you a hint as to what's going on. Of course, they'll want to do it, but if you talk to the right guy, sometimes you get lucky.
I'm also wondering about as to whether the 320 drive is compatible, also. The service guys should know.
Here's Mac Support:
http://www.apple.com/support/contact/
Good luck, hope this helps, and thanks for using FixYa.

Posted on Sep 08, 2010

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