Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Hard drive is trying to start up, but then clicking noise starts and it shuts down, computer does not recognize it

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  • Western Digital Master
  • 27,725 Answers

Replace your PSU then test all leads that are attached to your hard drive sounds like a faulty lead of some sorts then
try replacing all the leads that attach to your hard drive including electrical extensions + IDE,SATA and the ones that attach from your motherboard to hard drive
make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty or just replace them they are probably old and faulty because a computer has to have an end to the circuit any fulty leads will lead to no boot up
as for the clicking
a dirty hard first clean all of the dust from your computer using a fine air blower from an air compressor making sure there is no moisture in the air line then give the hard drive a firm tap on one side to free up the read arm
hope this helps

good luck

Posted on Sep 08, 2010

  • First make sure usb cable connected to harddrive is working fine.
    try it in different usb ports.
    Press windows key R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
    then check.
    Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}
    And remove upper filter and lower filter.Then restart computer then check.
    Try your harddrive in different computer if it is not recognized on another computer too then your harddrive has internal issue.

    Let me know if you need further assistance.
    Thanks for using FixYa

  • Brian Sullivan
    Brian Sullivan Sep 08, 2010


    Fist clean your computer of dust using a fine air blower from a compressor specifically around your central processing unit making sure there is no moisture in the air line

    as dust will cause a lot of static which will make a computer overheat and cause lots of problems

    then test your power supply unit PSU

    try replacing all the leads that attach to your hard drive including electrical extensions + IDE,SATA and the ones that attach from your motherboard to hard drive one bad lead will cause a computer to shut down

    make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty or just replace them they are probably old and faulty ?

    then you have a dirty hard first clean all of the dust from your computer using a fine air blower from an air compressor making sure there is no moisture in the air line then give the hard drive a firm tap on one side to free up the read arm

    then click start run type cmd then type chkdsk/f which will automatically fix any corrupt files on your hard drive then defragment your hard drive

    you have to keep a computer very clean & free of dust and give it regular maintanance



    good luck with this




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Posted on Jan 02, 2017

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Hello :)
Does the harddrive make any noise before shutting down? A clicking/ticking noise maybe? When did this problem start?
But before you replace the harddrive, try another SATA/IDE cable. You could also try another power supply, if you have one available.
Just to be sure you could also run a few malware programs like Malwarebytes and/or scan your computer with an antivirus program.
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