Question about Epson Stylus Multifunction Inkjet Printer/ Copier/ Scanner

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Scan/Copy both give error message Scan cannot be started. All software uninstalled and reloaded. No Change. EPSON latest drivers loaded. No Change. USB cable replaced. No Change. NEW SX215 purchased yesterday -Same error.. This fault was passed to Just Answers in the USA -3 engineers have been unhelpful and merely get me to repeat the same routine as above. USB connections have been changed around-No signs of scanners from Epson in my New Hardware list-only cameras. I LIVE IN SPAIN BUT MUST HAVE ANSWERS IN ENGLISH PLEASE.

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