Question about Creative Labs Zen Touch MP3 Player

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Creative zen touch player...my windows 7 wont recognise it and I want to download all the songs I have on it onto my pc

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  • Chris Hingee
    Chris Hingee Sep 08, 2010

    If you connect the Zen to another computer, does this other computer recognise the Zen?

  • johnbach2 Sep 08, 2010

    yes it worked with a friends computer using xp... i have tried it with windows vista and seven and have not had any luck.

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  • Creative Labs Master
  • 32,281 Answers

Does other USB devices work on your computer?
If your USB ports are OK then then Zen may need a driver installed.

If not then -
There could be a problem with the USB ports on your computer
or
The USB driver is corrupted or not installed properly

If all fails, then download the MP3 files from your friend's computer, you might have to bribe your friend.

Posted on Sep 09, 2010

  • johnbach2 Sep 09, 2010

    all usb ports work and well if i have to download the files but i will continue searching for a drive that will finally install... Says there is not a driver installed for my zen and windows update can not fine one so the search for a free source for a program to make any device work correctly on my pc work.....So let the rat race continue... lol

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Posted on Jan 02, 2017

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1 Answer

Zen mp3 player 4gb won't work just got it yesterday


I would suggest you take it back and get another brand. I bought 2 of those and they both kept on having the same problem. I do not that the Creative Zen is good product.

May 02, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Upgrade firmware problem zen touch 20 gB


I contacted Creative about a similar problem with mine when I went onto Vista and they advised that I had to update the firmware. The downside they stated was that I would probably lose all my songs. The only way round this is to save them all to a non vista computer and then upgrade and hope you can put them back onto your player. Here is the info they sent me. Not sure if it works as I never got round to it.

I understand that you cannot get the software to work in your Windows
Vista.
With regards to your enquiry, there are two things that you need to
consider, player and the software.

For a proper set up, you should update the player with an MTP Firmware
version using a PC with Windows XP installed.
What is the MTP Firmware?
http://uk.europe.creative.com/support/kb/article.asp?l=3&sid=6773

Ensure that computer has both Service Pack 2 and Windows Media Player
10.
a. Verify SP version, click+Start+Run+type Winver.

Next, update the driver first, once it has been installed, connect the
player then click the MTP firmware program.

Proceed to this link and download the following files needed.
http://uk.europe.creative.com/support/downloads/
just click on the link above then type the filename of the
driver version : JB3MV2_PCWDRV_US_2_01_00.EXE
firmware version : ZenTouchP4S_PCFW_LB_2_11_01.exe
at the search box provided.
download and save them to your folder. Click the program and follow
further instructions during the installation.

For instruction on updating the firmware, please use the link below and
select ZENTouch
http://uk.europe.creative.com/support/kb/article.asp?l=3&sid=4789

As for the software, you maybe required to download and install the
following updates below:
Please view important notes written at the website for further
information.

Proceed to this link http://uk.europe.creative.com/support/downloads/
then type the filenames: CMS5_PCAPP_LB_5_10_38.exe

CMS5_MTP_PCAPP_LB_5_00_36.exe

at the search box provided. Ensure device is attached before you start
the installation.

Sorry it's so long winded and I hope it works.

Andy

Jan 02, 2009 | Creative Labs Zen Touch MP3 Player

3 Answers

Creative Zen mp3 player - computer won't recognise it


The ONLY AND I REPEAT ONLY way to solve zen and computer recognistion problem is to have THE ORIGINAL INSTALL DISK that came with player.
The only things that will work is
1. Download Utorrent 2. Go to google or yahoo and search Creative (you'r player type ie zen touch, zen mossiac, zen x, etc.etc.) install disk torrent. 3. Try to find the one that is closest to the name of your player (ie. zen touch, mossiac, x) and download the install disk. 4. After the download finishes you should be able to run setup like you have the disk.
I downloaded the install disk torrent and after i finished downloading I simply found the setup file clicked it and installed the neccessary files, and presto my computer recognised my zen touch.
#2 If you can't find a install disk for you perticular player, you should try to see if maybe a friend or someone youknow has a creative mp3 player and ask to borrow there install disk, who knows it just might work for you'r player. Best of luck and I hope this will solve you zen player/computer problem

Jul 17, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

My computer dosnt recognise my creative zen microphoto.


http://serviceman.site88.net/index_files/MP3Players.htm

Jun 29, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

PC wont recognize my MP3


i finally fixed it!!!

//To format zen = 1.Detach the player from the PC and power the unit off.
2.Slide the Power switch towards the power icon and hold the switch.
3.Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
4.Release the Power button when the Recovery Mode appears.
5.Select Format (All) and select Yes to format the player.
6.After the player has finished formatting, select Reboot.
7.Retransfer the tracks to the player.

after formatting it again press reboot and pkug into comp and it works!!!

Mar 10, 2008 | Creative Labs ZEN Vision:M Digital Media...

3 Answers

Zen Touch mp3 player isn't able to play tracks in windows media player 11


im not sure but i think you have to create the playlist first then transfer to mp3

Feb 20, 2008 | Creative Labs Zen Touch MP3 Player

5 Answers

Confused!!!!


there might still be hope. If you downloaded firmware version 2.11.01 it will not be recognized by creative organizer; you will need to install plugins to make creative organizer recognize it again. Go to www.creative.com/support --> downloads and follow the links to download the plugins. There are 1 or 2 to download. Do you have windows media player 10? If so then the zen should be recognized in wmp 10 and you can download songs that way. If you have windows media player 11, you will need to roll back to windows media player 10 for it to be recognized. NOTE: if you don't use windows media player to sync songs, then just ignore everything I said about it.

Sep 16, 2007 | Creative Labs Zen Touch MP3 Player

2 Answers

Software for my creative zen touch


Dude, go tot he creative labs web site and download the software.

Sep 06, 2007 | Creative Labs Zen Touch MP3 Player

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