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I've cut the problem. This computer goes to error when I try to send.

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  • alsap Sep 12, 2010

    I have a trojin virus on my dell laptop. It's a studio with vista. I picked up the virus about two months ago. Dell wanted only $239.00 to help me out. I dug the three old desk tops out of the garage and got this hp going....well, sort of. I finally found a site that told me how to remove the virus. It gave instructions on how to restore the system. The earliest restore point was 8/1/10 which is after the time when the computer became infected. I followed the instructions on restoring manually and have been pulling my hair out for hours because every time I would get to the system properties window I could not see any tab for system protection. Finally pulled a picture up that showed the window and low and behold I'm not seeing it because it isn't there. I've tried getting to system protection from every direction (that I've been able to find) and it's either hiding very well or up and left altogether. I'm thinking my laptop is looking like good scrap material about now. No, if I did get a disk with the computer (and I honestly don't think I did) to download vista, I don't remember so consequently haven't the foggiest where it might be at this point. When I first got the virus I had this obnoxious window that popped up no matter what I did saying I HAD to purchase their protection to get rid of the problem. So I got ********** thinking that AVG was probably behind it to begin with and uninstalled their program. I'll bet they lost sleep over that brilliant move on my part. I mean at least Jesse James had the guts to use a gun and look them in the eye when he robbed people, right? I'm sorry I've been trying to figure this out on and off for a couple of months and I've been at it today since 7am this morning. Anyway my question is whichever one works best for you and is the easiest one to navigate for me. A. How do I get to System Protection without a tab in properties or did I maybe delete the system protection when I deleted the AVG protection? B. Is there another way to get rid of the virus if restoring it's pre-virus (the good old days)condition isn't possible through the restore option? C. Or should I just give it a little vapor rub, poor in a hot toddy and kiss it good-bye? Oh, this might be helpful, it will not let me get on the internet. That's not to say that it doesn't go online. It still gets the downloads and if I hit the malwarebytes icon on my desktop it will go to that site and run the scan, but it won't hook me up to my home page etc. or let me sneak in the backdoor through the malwarebytes site. That's how I get online on this computer by sneaking in the backdoor through the HP product support site since it locks up whenever I try to get online through the home page. It's probably pretty easy to tell which end of the Idiot-Savot theory I'm proving with my extensive abilities at messing things up so if you have a solution please try to keep it simple and don't assume I know anything. So can I get from point A to B or should I start looking for a new computer? Thanks Cheri

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  • Master
  • 1,851 Answers

Please be more specific. What is your problem? What are you trying to send?

Waiting clarification, don't hesitate to post.

Thanks and regards
Please kindly rate this solution
Stelios
direct FixYa link: http://www.fixya.com/users/technical114

Posted on Sep 08, 2010

  • Stelios
    Stelios Sep 12, 2010

    Cheri, take it easy, don't worry, we will fix your laptop and after this I will tell you my oppinion about AVG and antivirus programs.
    Use a computer with internet access. DISABLE any antivirus protection and go at this link. Download and save the file that you will be prompt to. I ask you to temporary disable antivirus because most of the antivirus programs thinks that the combofix.exe that you are about to download is a virus..... Move the combofix.exe at the laptop with the virus problem and run it. It will start a blue screen, try to update itself (in case it's not the latest version) and then will start to work at some cleaning stages. The whole procedure will take up to 20-30 minutes but this may vary due to the viruses and computer's power. DON'T START ANY PROGRAM as long as combofix is working. At the end the program will give you a notepad on screen with all the results of the changes. This file is also saved at C:. Maybe a restart at the end is needed, it depends on the kind of viruses. Do all these, recover your laptop and then I'll suggest you solutions for your antivirus protection.

    In case of a problem or clarification, don't hesitate to post me a reply before rejecting my answer.
    If you are satisfied, rate my solution with the "thumbs" or (even better) add a testimonial.

    Thanks and regards
    Please kindly rate this solution
    Stelios
    direct FixYa link:http://www.fixya.com/users/technical114

  • Stelios
    Stelios Sep 15, 2010

    Cheri, what's up with your problem? I didn't get any message from you.

    In case of a problem or clarification, don't hesitate to post me a reply before rejecting my answer.
    If you are satisfied, rate my solution with the "thumbs" or (even better) add a testimonial.

    Thanks and regards
    Please kindly rate this solution
    Stelios
    direct FixYa link:http://www.fixya.com/users/technical114

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