Question about Dell (430-3572) Wireless Adapter

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I've spoken to who provides my wireless network and they insist that my Dell laptop is the problem for not being able to connect. I really dont know much about what they were saying but what they had said was that my wireless adapter needed to be re installed or something like that. But i still catch other signals from other networks, just not my own =S

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If your using a router to get wireless from a DSL connection and your laptop isn't detecting the signal it is most commonly the wireless card in the computer, hence their response. If you can access the router to check what channel it is transmitting on you may be able to change that to resolve the issue. On my cisco router it transmitted on channel 6 by default and my laptops wouldn't detect it, I changed it to transmit on channel 5 and the laptops work fine. I assume they checked if your router was compatible with your computer so I won't go into the type G wireless vs Type B or N wireless. The uninstall/install process they recommended is not hard and shouldn't hurt anything if you do that. On Vista Open Control Panel->System->Device Manager then go down the list of devices to Network Devices and select your wireless adapter and right click, from that drop menu select uninstall and close everything and reboot the computer. When the computer starts up again it will automatically detect the wireless card and reinstall the drivers from the windows system copy. Make sure the wireless device is actually manually turned on before doing any of these steps. Once the device is installed again you should be able to detect the wireless signal from the router they supplied. If not there is one more place to look in the router itself unless you are familiar with router settings I don't recommend you do these though. If you still don't detect the router signal call your supplier back and have them go through the router connections with you and when they say it's your computer you can tell them it works fine with others and you removed and installed the device as they advised and the fault is in their router.

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