Question about Sub-Zero Freezers

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Our sub zero seems to defrost in cycles. Not sure why ice cream melts in there while other meats remain frozen. Is this an expensive problem?

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  • Sub-Zero Master
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Hi,
The defrost may be lasting too long....and ice cream is always the first thing to melt... you need at least 10 F to keep ice cream hard...
Check out these tips...they can help you figure out whats going wrong with your refrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

heatman101

Posted on Sep 08, 2010

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Turn the t'stat up to 9. You want to save the meat and ice cream. It sounds like you may be losing freon. Get it looked at soon so you won't come home and find meat soft and ice milk.

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The hose that goes into the drip pan to defrost the refer is plugged with stuff.
take the back off and see the hose connection.A coat hanger works well.Usually a 1/4" hose.
Also see where the bottom of the freezer drains into the drip pan.That may be plugged,also.
The temp may be set too low and the condenser is frozen up,leaking water into the floor.Just ice stuck to the condenser.
Possible that the condenser FAN stopped turning. That will ice up and melt at random:
see/hear that the fan is working.
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My freezer does not keep my ice cream hard, yet it freezes meats, etc. without a problem. What is wrong?


You don't note whether or not you've adjusted the thermostat. Ice cream (and juices) requires at least zero degrees, if not minus 5 degrees, for storage. Meats, fish, bread, etc. can become rock hard at much higher temperatures. Try setting the thermostat lower.

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Make sure the fan in the freezer is running circulating the air.
How to check everything
http://www.acmehowto.com/howto/appliance/refrigerator/refrigerator.php

If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air and eventually affect the freezer too.

check defrost timer, defrost heater, defrost thermostat. In most newer models the timer has been replaced by an electronic control board. If the heater and thermostat are ok it’ll be the control.

You can turn the defrost timer till it clicks and everything shuts down. The heater should now come on. If it does, replace the timer. If it doesn't, check the heater and defrost thermostat. Turn the timer again till everything starts back up to end the defrost cycle.

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One reason for the fan running is that it is trying to distribute the air in the compartment. Look at the very rear of the freezer on the bottom and see if the little vents, which allow water to disperse, are not filled with frozen ice. If so, turn off the fridge (unplug it) and use a hair dryer to melt that ice until it is all gone. That will probably fill the condensation pan under the unit and you'll need to empty it.

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try it on max setting. lint clogging up stuff in the back? needs defrosting? low on refrigerant (freon)? call repairman for that last one

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