Question about HP Officejet 5610 All-In-One InkJet Printer

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Error code 390

When I fax more than one page on the HP 5610, I get a communications error occurred during the transaction. Try faxing again. But if I check with the receiver of the fax, they received it ok. What is error code 390 and is there a solution to this problem?

Thanks

Jack Sossoman
Topeka, KS
jsossoman@cox.net

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  • 93 Answers

This issue occurs when the issue is with the telephone line. Try to send fax to another number and check the result.

For more information, please open the below webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=buu02549&cc=in&dlc=en&lc=en&jumpid=reg_R1002_INEN

Posted on May 29, 2008

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Hi! I will be glad to assist you in this issue. here is the link to fix the issue.
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu02549&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=421139#Error396

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that would give you a printed page as to which part of the hardware of the printer or the fax line failed.

What your error code means is(look below)

Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

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I understand that you are receiving the error "fax not sent" and the transaction report Error 389*. while sending fax.

The issue that you are experiencing is due to communication, however please follow the instructions from the below article to get the issue resolved.

Here is the web document:

================

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=buu02549

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

This should resolve the issue that you are experiencing with.

Regards,
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