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I have a TomTom XL. When plugged into the AC adapter the green power light comes on but the TomTom unit does not appear to charge. It will does not turn on no matter how long we leave it plugged in. Is there something I am missing?

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  • Brad Lines
    Brad Lines Sep 08, 2010

    How do you get to the battery?

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Hello,

you are not missing anything. The fault is not from you but from the unit. The Tom Tom XL is having a power problem, and this might be either from the battery of the power board inside the unit.

Look for someone (family/friends) that use the same unit as yours, borrow the battery and use it to the unit. You can like wise test your battery with with another unit into order to confirm of your battery is good or not.

But if its certain, that its not a battery fault, the it means you have to take the unit to a repairman to help you fix the problem.

Good luck.

Posted on Sep 08, 2010

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No the battery is likely dead and needs to be replaced.

Thanks!!!!

Posted on Sep 08, 2010

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This is only the first of many things you may need to do to determine the fault. But it is a process for determining the exact cause.


Make sure the ac adapter is correctly plugged into the notebook and into the power cord.


If everything is plugged in correctly and it still will not power on, follow these steps to complete a 'power reset' of the notebook.

  1. Unplug the ac adapter. Keep ac adapter unplugged.
  2. Remove the battery and keep the battery unplugged.
  3. Hold the power button down for 15-20 seconds. (Nothing will appear on the display and none of the lights will light up.)
  4. Release the power button and plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).
  5. Normally power on the notebook.
  6. If the unit does not power on, remove the ac adapter and insert the battery into the system.
  7. Plug the ac adapter back into the system, the battery charging indicator light will light up.
    If the battery charging indicator light does not light up, the ac adapter may not be providing proper power to the unit, and may need to be replaced.

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Sorry to tell you this but you may have a problem with the charging system. That will require you to return it to Acer or an Acer service center. You can also try this. I got this from Acers' travelmate support website:

If the notebook does not power on:

Make sure the ac adapter is correctly plugged into the notebook and into the power cord.

If everything is plugged in correctly and it still will not power on, follow these steps to complete a ‘power reset' of the notebook.
  1. Unplug the ac adapter. Keep ac adapter unplugged.
  2. Remove the battery and keep the battery unplugged.
  3. Hold the power button down for 15-20 seconds. (Nothing will appear on the display and none of the lights will light up.)
  4. Release the power button and plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).
  5. Normally power on the notebook.
  6. If the unit does not power on, remove the ac adapter and insert the battery into the system.
  7. Plug the ac adapter back into the system, the battery charging indicator light will light up.
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You can aslo google your specific model of Travelmate to see if others are having this issue.
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I had the same problem but what you can do is...

Make sure the ac adapter is correctly plugged into the notebook and into the power cord.

If everything is plugged in correctly and it still will not power on, follow these steps to complete a ‘power reset' of the notebook.
  1. Unplug the ac adapter. Keep ac adapter unplugged.
  2. Remove the battery and keep the battery unplugged.
  3. Hold the power button down for 15-20 seconds. (Nothing will appear on the display and none of the lights will light up.)
  4. Release the power button and plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).
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  6. If the unit does not power on, remove the ac adapter and insert the battery into the system.
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follow this procedure:
1. unplug the ac adapter and keep it unplugged.
2. Remove the battery and keep the battery unplugged.
3. Hold the power button down for 15-20 seconds(Nothing will appear on the display and none of the lights will light up)
4. Release the power button and plug in the ac adapter ONLY. (A power indicator light should be lit on the ac adapter when it is plugged in)
5. Normally power on the notebook.
6. If the unit does not power on, remove the ac adapter and insert the battery into the system.
7. Plug the ac adapter back into the system, the battery charging indicator light will light up. If the battery indicator light does not light up, the ac adapter may not be providing proper power to the unit, and may need to be replaced.

Char S.

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1 Answer

No response


First follow procedure to try to reset the power.
  1. Unplug the ac adapter. Keep ac adapter unplugged.
  2. Remove the battery and keep the battery unplugged.
  3. Hold the power button down for 15-20 seconds. (Nothing will appear on the display and none of the lights will light up.)
  4. Release the power button and plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).
  5. Normally power on the notebook.
  6. If the unit does not power on, remove the ac adapter and insert the battery into the system.
  7. Plug the ac adapter back into the system, the battery charging indicator light will light up.
    If the battery charging indicator light does not light up, the ac adapter may not be providing proper power to the unit, and may need to be replaced.

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