Question about Sony SNC-RZ30N Network Camera

3 Answers

Static IP at a remote location, netgear wgr614v10 sees the SNC RZ30N as a wired device, port forwarding set using 192.168.0.096 and ports 8888 - 8890, DHCP is off, blocking is off... I continue to get either "the connection was reset while the page was loading" or The server at xx.xxx.xxx.xxx is taking too long to respond. I don't know if I have a camera interface problem, a router problem, a remote access to either camera or to router problem or something else.

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  • Brandi Pool
    Brandi Pool Sep 08, 2010

    "Kindly eloberate your problem a bit more and answer the following question for providing a better solution.
    1. The camera is connected to your router with an RJ 45 or connected to a pc with usb cable.
    2. Have you manually given any IP to the camera.
    3. Is there any pc connected to the router and have you given any IP to that pc or it is on dhcp.
    4. Once the camera has been given an IP go to command prompt and type "tracert camera IP" and let me know the result.
    5. Pint the camera's IP and let me know the outcome."

    Our location is a ranch, the camera is mounted under a water-tower platform and connected to the router via RJ45. The router and modem are stored in a weather-proof box on the same platform. There are no other devices attached to the network, though we plan to attach a 2nd SNC-RZ30N in the near future.

    The camera was tested on a different (more traditional/office type) network prior to installation at the current location. The IP address was automatically assigned during testing (it is 192.168.0.196 and the port is 8888). At the time that it was tested, we ran the 3.14 firmware upgrade (possibly 2.24) and the camera worked then. Because we're unable to reach the interface of the camera to change the IP/Port, and because using the reset button hasn't worked, we've been trying to get things to working using those settings already in the camera.

    The router is seeing the camera that that IP address, so I know it's on and communicating. We connected a second, identical camera while on location for testing purposes and we were unable to view the interface on it as well - so we ruled out a bad camera and have focused on router setup since that point.

    we have tried things with DHCP on and off.

    Is there a way to run the "tracert camera IP" remotely or will I need to be inside that network? It's about an hour drive to the location. I may have the syntax wrong on the tracert command. Remotely, I tried "tracert camera ip xx.xxx..xxx.xxx" as well as "tracert camera ip -s xx.xxx.xxx.xxx" and it returned the usage and options for tracert.

  • Brandi Pool
    Brandi Pool Sep 09, 2010

    when you are saying that ip was automatically alloted. I can't follow you. IPs are automatically allotted only when in dhcp mode. Or else they are given by user.

    The camera is retaining the ip address it obtained during testing at our offices, where DHCP is enabled. A hard reset of the camera at the remote location did nothing more than restart the camera.


    Since your network is quite small I would recommend you to use managable L2 i.e. router and an ADSL modem instead of DSL modem at both end.

    If there's a reason that the equipment we have WON'T work, then it may be an option to change it, but I see no reason to do so unless it's a necessity.


    you shall manually configure both the camera and the router and assign IP.

    I'm able to configure the router remotely, but cannot access the web-interface of the camera on location or remotely. When I'm able to access the camera interface, I will also be able to view video - this is the issue I'm here to resolve.


    you need not to go to the actual place for checking the connectivity as you said you have identical peripherals available with you. Kindly let me know the medium which you are using for connectivity.

    I'm connecting to the router via it's static IP address over the internet, through Firefox and through Internet Explorer.


    and also are you using a straight cable or a cross cable to connect camera from router and also modem to router.

    The ethernet from the camera to the router is most likely a straight cable. I can't be certain about the cable from the router to the modem. It's co-ax from the modem to the satellite.


    Kindly let me know why at all you are using a router and not directly connecting your camera to modem with an existing RJ45 port on modem.

    We have a 2nd camera (also SNC-RZ30N) that will be used as soon as this one is working, since the modem has only one port.


    Presently I'm managing a security network with a very big org where we connect around 190 cameras and 500 PCs locally and 3000 pcs on our wan. tracert command can be given to any static ip or to any host if the address is know eg tracert 192.168.1.34 or tracert www.yahoo.com. I need to know the last hop IP and to which peripheral the IP is allocated to.

    The last hop IP is 10.231.20.26. The line reads as follows:
    16 88 ms 92 ms 90 ms 10.231.20.26

    I have an IP scanner and got the following information:
    Scanning finished 24 sec, 24.000 sec/host
    IPs scanned: 1
    Alive Hosts: 1
    with open ports: 1
    Ports scanned: 3 / host, 3 total
    Ping: 1455 ms (Open ports: 8888)
    TTL: 48


    I like this type of challenges in networking it's fun working with you.

    Thanks for your assistance!

  • Brandi Pool
    Brandi Pool Sep 09, 2010

    thanks, Steve. I think it's the camera hanging on to the IP it was using at the office when we installed the firmware. a hard-reset (stick a toothpick in the little hole

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It sounds like you are trying to use a web browser to access the device. By default web browsers attempt to connect to port 80 (HTTP) or port 443 (HTTPS). If these ports are not opened you cannot browse to the device. However, you can override these ports by specifying them after the IP address using a colon. For example: http://192.168.0.96:8888

Make sure that the IP address is not in the DHCP scope so you don't get a duplicate address.

Sometimes this can be a result of the web browser settings. Clear your browser's temporary files. You can also try another browser. I have found that Firefox works better than IE for configuring network devices that are not based on the Windows OS.

If you still have problems get rid of the router and unique ports. Just try to make it work on you LAN with no security. Then add security and you should find out where the problem lies.

One last item which may be obvious, you can only connect using that IP address from your internal network. 192.168.x.x is a priviate network and cannot be accessed from the Internet. If you are coming from the Internet you will need to use your public IP address (www.whatismyip.com) and make sure the correct ports are forwarded to the device from you router.

Please vote for my solution if it helps.

Posted on Sep 09, 2010

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Hi this sounds more like you have a remote access problem, normally you have to input the routers ip address to access the it, the DHCP. has laws that are used by a device such a router or networking adapter or computer. It helps to obtain an IP (internet Protocol) address from a server that possesses a list of addresses for assignment. Generally, when a DHCP- configured machine is booted, the DHCP client sends a query for a response from the DHCP server. This server replies to the DHCP client with an assigned IP address, DNS server, default gateway information and subnet mask. Many firewalls and home routers are constructed to be dhcp for home connection. A DHCP can be as a substitute to a home router. ISPs (Internet Service Provider) use DHCP to allocate clients their individual IP addresses. hope this helps

Posted on Sep 08, 2010

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Kindly eloberate your problem a bit more and answer the following question for providing a better solution.
1. The camera is connected to your router with an RJ 45 or connected to a pc with usb cable.
2. Have you manually given any IP to the camera.
3. Is there any pc connected to the router and have you given any IP to that pc or it is on dhcp.
4. Once the camera has been given an IP go to command prompt and type "tracert camera IP" and let me know the result.
5. Pint the camera's IP and let me know the outcome.

Posted on Sep 08, 2010

  • Aruna Singh
    Aruna Singh Sep 09, 2010

    when you are saying that ip was automatically alloted. I can't follow you. IPs are automatically allotted only when in dhcp mode. Or else they are given by user. Since your network is quite small I would recommend you to use managable L2 i.e. router and an ADSL modem instead of DSL modem at both end. you shall manually configure both the camera and the router and assign IP. you need not to go to the actual place for checking the connectivity as you said you have identical peripherals available with you. Kindly let me know the medium which you are using for connectivity. and also are you using a straight cable or a cross cable to connect camera from router and also modem to router. Kindly let me know why at all you are using a router and not directly connecting your camera to modem with an existing RJ45 port on modem. Presently I'm managing a security network with a very big org where we connect around 190 cameras and 500 PCs locally and 3000 pcs on our wan. tracert command can be given to any static ip or to any host if the address is know eg tracert 192.168.1.34 or tracert www.yahoo.com. I need to know the last hop IP and to which peripheral the IP is allocated to. I like this type of challenges in networking it's fun working with you.

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