Question about Panasonic DMC-TZ5 Digital Camera

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About a week ago I turned on my Lumix TZ5 and in the screen displayed this message: "please turn camera off and then on again. I have taken the battery off and I have charged, but the message still displays. When I turn the camera on, the lens extends to the maximum but when I try to use the zoom the camera doesn?t respond. Then if I turn it off the lens stays out. Any idea? Thanks in advance. P.

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Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful.

Regards
Andrea

Posted on Sep 08, 2010

Testimonial: "Thank you Andrea. I've tried three of your advices and still doesn't work. Tomorrow I'll take it to the shop where I got it. Cheers, Peque."

  • 3 more comments 
  • pequecaso Sep 08, 2010

    Thank you Andrea. I've tried three of your advices and still doesn't work.
    Tomorrow I'll take it to the shop where I got it.
    Cheers,

    Peque.

  • pequecaso Sep 08, 2010

    Thank you Andrea. I've tried three of your advices and still doesn't work.
    Tomorrow I'll take it to the shop where I got it.
    Cheers,

    Peque.

  • pequecaso Sep 08, 2010

    Thank you Andrea. I've tried three of your advices and still doesn't work.
    Tomorrow I'll take it to the shop where I got it.
    Cheers,

    Peque.

  • pequecaso Sep 08, 2010

    Thank you Andrea. I've tried three of your advices and still doesn't work.
    Tomorrow I'll take it to the shop where I got it.
    Cheers,

    Peque.

  • leenelson2 Oct 05, 2010

    thanks for all the information i too had a problem with the lens not coming all the way out the outer ring had gotten a little mis-shaped so a pair of adjustable pliers and a cloth small squeeze on the biggest gap and hey presto all ok now works as it did
    regards
    lee

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