Question about Dell Dimension C521 PC Desktop

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Our internal CD drive/ CD and DVD Burner quit working. Will not even run a CD or DVD. Actually computer doesn't even recognize the drive. Is there a way to fix it or what kind of external drive should I get?

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2 things. Either the drive is dead or the dreaded microsoft registry bug has lost it. Here is the fix for the MS problem. If this doesnt fix it, its a dead drive and needs to be replaced.

  1. Click Start our internal CD drive/ CD - vistastartbutton.jpg, and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK. securityshield.jpg If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.
Hope this helps you. 9 times outta 10, this is the fix.

Posted on Sep 08, 2010

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Posted on Jan 02, 2017

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