Question about NEC DV-5700A Internal DVD Drive
I recently purchased a Dell Inspiron 530 Desktop PC with Windows XP. Without any obvious cause the CD drive started playing up and intermittantly slows down for a fraction of time while playing and ripping CDs. Even DVDs slow down.
Dell ran full diagnostics and no malfunctions wre detected. A Dell technician replace teh CD hardware with a new CD drive and the problem persisted. Eventually the Dell technician re-installed Windows XP and when we tested the CD /DVD it worked OK. However, as I reinstalled the applications' software and back up data the problem reappeared.
The PC system has a Realteck Sound Manager and a Nvidia Sound Card.
Any ideas of how I can overcome this problem?
-go to support.dell.com
-click drivers and downloads
-click choose by service tag
-download the latest cdrom firmware or driver
Posted on Oct 02, 2009
The application software is the problem.what software is this ?is it part of the package you received from Dell?If this is a known problem with this software there should be a patch on the application website.
Posted on Aug 31, 2009
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