Question about NEC DV-5700A Internal DVD Drive

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New Windows XP CD/DVD drive slows down intermittantly

I recently purchased a Dell Inspiron 530 Desktop PC with Windows XP. Without any obvious cause the CD drive started playing up and intermittantly slows down for a fraction of time while playing and ripping CDs. Even DVDs slow down.

Dell ran full diagnostics and no malfunctions wre detected. A Dell technician replace teh CD hardware with a new CD drive and the problem persisted. Eventually the Dell technician re-installed Windows XP and when we tested the CD /DVD it worked OK. However, as I reinstalled the applications' software and back up data the problem reappeared.

The PC system has a Realteck Sound Manager and a Nvidia Sound Card.

Any ideas of how I can overcome this problem?

Thanks

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-go to support.dell.com
-click drivers and downloads
-click choose by service tag
-download the latest cdrom firmware or driver

Posted on Oct 02, 2009

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The application software is the problem.what software is this ?is it part of the package you received from Dell?If this is a known problem with this software there should be a patch on the application website.

Posted on Aug 31, 2009

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