Question about Plantronics CS55 Wireless Headset

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I have the Plantronics Cs55 using Cisco IP phone 7960 series. When I set up the headset properly, I get three rapid beeps and the HL10 lifter is not working. What is the problem? Thank you

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SOURCE: plantronics cs55 problem

Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.

* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.

Posted on Jul 18, 2009

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1 Answer

Plantronics CS55 Headset


Office was wired that way i have one tried several ways to use it without the lifter did't work had to buy a lifter the next problem is the phone not all will work Cisco uniden will work good

Jun 18, 2014 | Plantronics CS55 Wireless Headset

1 Answer

Hi, one of our Call Center workers cannot hear the ringing phone when she has the headset onWhat's your problem?


The ring from the telephone is picked up by the internal microphone on the HL10 Handset Lifter, typically for most phones, the lifter sits directly over the speaker grill on the telephone where the sound comes out. For telephones that curve out on the left side and don't have a straight edge, there is an accessory called a "Ring Detector" which is used. Here's a link:

HL10 Nortel Adapter Kit - 46780-01

If the internal mic on the lifter has gone out, you can plug the ring detector into the handset lifter and just stick the ring detector over the speaker grill to pick up the ring. Plugging this into the lifter will bypass the internal mic, this accessory would have come with your HL10 lifter. You can also check the ring volume on the telephone, and you can also try adjusting the ring tone on the phone (sometimes it will pick up one ring tone better than another). Here is a link below if you need to order a new ring detector:

HL10 Nortel Adapter Kit 63014-01


Good luck from Headsets Direct!

Oct 27, 2011 | Plantronics PL-CS55 Wireless Headset

1 Answer

I cannot here the phone ringing from my CS55 headset or another call coming in.


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!

May 17, 2011 | Plantronics PL-CS55 Wireless Headset

1 Answer

Incoming call alert


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!

May 17, 2011 | Plantronics CS55 Wireless Headset

1 Answer

Plantronics CS55. When using the wireless headset


Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Jul 10, 2009 | Plantronics CS55/HL10 Wireless Office...

1 Answer

I am getting feedback and an echo in my Plantronic CS55 wireless


Had similar issue.

This how I fixed it
1) set bottom mic to A
2) set dial on the side of CS55 to "Setting 1" most typical
3) set sound lever on the back to "1"
4) played with mic control on the back until quality became sufficient

Jun 26, 2009 | Plantronics CS55/HL10 Wireless Office...

1 Answer

Have the 6408D+ phone. Got a Plantronics CS55 Wireless Headset.


You can use an handset lifter accessory, such as the HL1 or HL10 to pick up the handset every time you need to use the headset.

Dec 12, 2008 | Avaya Definity 6408D Corded Phone

1 Answer

Plantronics cs55 problem


Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.

* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.

Aug 04, 2008 | Plantronics PL-CS55 Wireless Headset

1 Answer

Phone doesn't ring in earpiece


Only if you have an HL-10 lifter installed... you will then be able to hear three short beeps in your ear to indicate the phone is ringing.

Jul 31, 2008 | Plantronics CS55 Wireless Headset

2 Answers

Best Buy: Plantronics Problem


James, plug the phone cord that comes out of the back of the CS55 base into the handset port of the Cisco phone, not the headset port.  Then plug the coily cord from the cisco receiver into the front of the CS55.  Don't use the "Headset" button on your Cisco phone, just lift the receiver off.

Mar 21, 2008 | Plantronics PL-CS55 Wireless Headset

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