Question about Arris SURFboard SB4200 Modem

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I have a surfboard 4200 modem. My ISP is Time Warner Cable. I have slow internet and I was reading online that the type of modem I have can be very slow. We tried upgrading our internet but it didn't speed up. My friend is paying the same amount and getting speeds like 1.3MB per second download while I am only getting 180KB per second download. Is there any way I can make my modem faster or will I have to contact my ISP for a new one?

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Moto Surfboard SBG900 and VPN Client = SLOW

Hi,
Please see the specicification, also check with you company
IT Admin, to release it to the Max speed or to check the
net work cable, may be too long, also Test the cable with a Data Test meter and conform the data quality. Or change the port from main router.
Otherwise change the whole networking router.

Regards

Posted on Jan 06, 2008

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IB4G2008
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SOURCE: modem help

sounds like you need to do a major tune up on your computer you know about disk clean and defrag right?

Posted on Mar 19, 2008

  • 104 Answers

SOURCE: Can't connect to the internet

TRY RESETTING THE MODEM SWITCH OFF THE MODEM FOR 5 MIN THEN TURN BACK ON THE RECEIVING WILL BLINK THEN GO TO STEADY ON WHEN YOU ARE CONNECTED ALSO YOU CAN REPAIR THE CONNECTION BY LEFT CLICKING THE CONNECTION ICON ON YOUR COMPUTOR

Posted on Jan 19, 2009

ohms
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SOURCE: ARRIS Modem + D-Link router = no internet

when you are on Cable Internet with a "modem" only connected directly to the computer, what the ISP see is the computer's MAC Address (command prompt -> type ipconfig and hit enter).

put a router (which has it's own MAC Address) in-between and the ISP wont let you cause it sees the router not the computer.

check physical connection: cable modem -> router -> computer(hard wire for this troubleshooting)

access the d-link gui and locate the “Clone MAC Address" button (supposed to clone the computers MAC Address - verify if it's the same), save settings & reboot the router.

Posted on Jan 26, 2009

  • 4 Answers

SOURCE: Trying to get my ps3 connected so i can get online

You need to disable the UPnP function on the Belkin router. Log into the router(192.168.2.1), and look under System Settings. If you haven't changed the password on the router, the default password is blank, i.e., no password.

Posted on Jun 14, 2009

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1 Answer

How do i get my pppoe username and password?


If you got it from your cable provider you will need to contact them to get that information.

If you bought it outright and are pairing it with your ISP then again you will have to contact your provider.

Most cases (Time Warner or Comcast) the modem should set itself up on first run and have you set up a password directly from their main site.

May 15, 2011 | Arris SURFboard SB5101 Cable Modem

1 Answer

I have a Motorola surfboard sb4100, i used it before so i know it works. In fact it was with adelphia, when they were around in my area. Now we have time warner. I tried it before, with time warner and it...


You need to call Time Warner and tell them that you need to activate your modem. I had to do this when I switched modems for Comcast, so this should solve the problem.

Mar 06, 2011 | Arris SURFboard SB4100 Modem

1 Answer

Online light blinkin in motorola sb4200


1- Disconnect the power at the back of the modem.
2- Disconnect the internet cable at the back of the modem (the cable from the wall to the modem).
3- Wait at least 2 minutes.
4- Connect the internet cable back.
5- Connect the power cable back.
6- The lights on the front of the modem should start turning on one at a time; the top one first, the second one next...

If the on-line light still blinks, you might want to repeat the steps above after shutting down your computer. Turn on your computer if the on line light is OK (not blinking).

If all fails, call your internet service provider (ISP) to see if the service itself is down for maintenance, or if there is a problem with high-speed internet in your area.

If you have a router, you might want to power it off before trying the steps above. Turn it back on when the on line light is OK.

Usually, I call my neighbor who has the same ISP to see if their internet is down, before I call the ISP company.

Hope that helps.

Aug 22, 2010 | Arris SURFboard SB4200 Modem

1 Answer

I have a motorola SB5120 modem but no disc for it.How can I make it work?


With this type of modem no type of software will be required to establish a connection to your computer or router. However the modem will still need to be registered with your internet service provider. If you do not have the software to complete the registration process you will need to contact your ISP. The good news is that the registration of the modem should not take more than a few minutes and can be performed over the phone. After the registration has been completed connect the modem to your computer via a Ethernet cable. You may need to perform a hard reset of the modem at this time. To do this turn off your computer and unplug the power cable from your modem. Wait 2 minutes and reconnect the modems power cable. Give the modem another 2 to 5 minutes to reestablish the connection to your ISP. Power back on the computer and you should have internet access.

I hope the information above has helped in some way.

Aug 11, 2010 | Arris SURFboard SB5120 Modem

1 Answer

My online light blinks on my sb 5101 cable modem and prevents me from getting online


1. check with you ISP as to the connection
2. you may have lost the IP ( internet Protocol) address.
3. You can reset the router by unplugging it for 1 minute and rebooting the computer.

May 12, 2010 | Arris SURFboard SB5101 Cable Modem

1 Answer

How to get it online with a ps3? I hooked it up to the ps3 with the Ethernet cable. It says connection failed .but it wont go online. Any help would be dearly needed. Thanks


First test the Internet connection by connecting a LAN cable from your DSL or cable modem to your computer and see if you can get into the Internet.
If you can't access the Internet then phone your ISP and get them to test your connection to your modem.
If the Internet connection is OK then click on this WEB site and follow the instruction to configure the PS3 :-
wii.php">http://fixhomenetwork.com/xbox-play-station-wii.php

Jan 01, 2010 | Arris SURFboard SB5101 Cable Modem

1 Answer

My modem keeps losing internet connection


Update your drivers and then do a speed test. Most isp send updates to the subscribers when they update, yours may not. Don't forget to check all of your connections before wasting time calling your isp. I trust this test the most. Rember you don't always get what you pay for.
http://www.speedtest.net/

Aug 17, 2009 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

3 Answers

No connectivity; constant blinking LED lights "Receive" and "Send"


Or you didn't pay your subscription on time and the ISP disabled your cable modem to send user traffic over the cable network. When both Send and Receive lights are blinking that is a visual aid that the modem is working fine, but the ISP disabled its access to the network (unpaid bill, legal issues, etc.)

May 17, 2009 | Arris SURFboard SB5101 Cable Modem

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Internet Light keeps blinking - all others are out - No internet


HI,

Blinking green internet light is normal BUT you must check if theres any dsl outage in your area..You can contact your ISP for that.

But then maybe you can try this:

Turn your PC off > then you modem or router.. after 60 secs turn your modem or router ON first then your PC and check if you can go online.

If you called your internet service provider {ISP} and no reported outage let me know and we'l solution for that.

Keep me posted.

Cheers.

Jun 16, 2008 | RCA DCM425 DIGITAL CABLE MODEM (RCADCM425)

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