Question about Kenmore HE2 Plus Front Load Washer

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My kenmore he2plus washer is stuck on F21 and wont drain

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"F21" is a Long Drain error code. This is an indication that you may have an obstruction somewhere in the drainage system. Most commonly, this is an indication something is lodged in the drain pump or the inlet line running from the wash tub to the pump. There is a white screw off cap on the drain pump that you can remove to inspect the pump impeller and clean. The following link explains:

http://www.fixya.com/support/r3608588-f21_error_code

Included is a follow-on link that explains how to check the drain pump to clean. On some model washers there is no screw off cap on the pump and you will have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Removing the inlet hose for inpsection is recommended on all these washers just to ensure there isn't anything lodged in the line. Debris and small articles of clothing such as socks or under garments can become lodged in this area as well causing the drain cycle to fail.

NOTE: The washer will not complete a wash cycle until the conditions causing the error are corrected. In addition, a "SUD" or "SD" (Suds lock) error code can also often occur in conjunction with the "F21" error code. This is due to air being detected in the drainage system, which can occur if the pump is not running, or if you have an obstruction BEFORE the pump. You need to remove the inlet hose from the pump to ensure it is also not blocked. Correct your drainage system fault, and the SUD error (if displayed) should go away.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced. If the pump requires replacement, the following link explains how:

http://www.fixya.com/support/r3574350-replacing_the_drain_pump_in_a_front_load

These are very simple repairs that you can perform yourself without the assistance of a repairman.

If the wash tub is full of water, you may want to use a wet/dry shop vac to pull a vacuum on the drain line and drain the wash tub. This will minimize any potential mess you may have to clean up.

Replacement parts (if required) can be purchased at any of the following websites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

Prices vary between sites, so shop and compare. The first three sites listed also have helpful exploded view parts illustrations to assist you with locating and properly identifying the parts you may need.



NOTE: The error codes are not listed in the owner's manual. For an explanation of all the error codes, each one of these washers comes with a technical data sheet inside.

To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front feet of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.

The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.

Read through the information provided and if you have questions, please post back with your complete MODEL NUMBER and let me know. I hope you find this information helpful.

Posted on Sep 07, 2010

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1 Answer

Kenmore he2plus what's troublecode f-21


F21 on the tech sheet says Long Drain If the drain time exceeds 8 minutes the water valve turns off.
NOTE: After 4 mins the "Sd" error will be displayed then 4 mins later the f/21 error code will be displayed.
Press Stop two times to clear the display.

(Solutions:) Check drain hose
unplug washer and check electrical connections at pump
Check filter for foreign objects
If these fail it says to replace pump.
12_11_2011_2_00_43_am.jpg

Dec 11, 2011 | Kenmore Washing Machines

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I have a Kenmore HE2Plus - it is 6 years old. All of a sudden two days ago I got up to a load of laundry not done, full of water and the code F21. We have gone through most all of your suggestions. At...


The Sd code appears when sud is detected but it may also indicate draining problem such as blocked drain filter or broken drain pump as signified by the long drain error code F21. The drain pump impeller may be broken or restricted resulting in poor draining or no draining at all or the drain pump motor is faulty. Since the drain hose and filter have been cleaned but the error code still persists, the drain pump likely needs to be replaced. Click on the link below for the detailed troubleshooting instructions.

Troubleshooting Error Code F02/F21 on Kenmore Elite and Whirlpool Duet Front Load Washing

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We have a Kenmore HE2plus washer - about 3 years old. An error message appeared F21. The problem is that the it either seems to be stuck on the rinse cycle or isn't completing the cycle. When the...


Hello, Welcome to FixYa.

Based on your post I understand you have a F21 problem with a Kenmore washer, the F21 error means an excessive drain time as you may or may not already know.


If you follow the link to my solution to this error you should be fixed up in no time. (It's much quicker than pasting or retyping the complete solution)

http://www.fixya.com/support/r9090359-whirlpool_frontload_f2_f21_sd_suds

Thank you for visiting fixya for your washer inquiry. Please take a moment to rate my assistance and leave a brief testimony.

Regards,

Macmarkus :)

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1 Answer

Kenmore HE2Plus White Front Loader. Drain pump seems weak, wet clothes, and f-21 flashing..???


Hello & Welcome to FixYa

F21 error code is displayed when the washer is unable to drain, press PAUSE/CANCEL button twice to clear the display. After this please check the drain hose and drain pump filter for any blockages and make sure it is not clogged with foreign particles. You can also check the drain pump to verify that its working. Please get back to me if you have any other questions.

Kevin

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1 Answer

F21 error on kenmore he2plus washmachine. Door locks. Due to no spinning and water remaining in the machine? I run the rinse/drain&spin program (15 minutes) several times. it stays at 15min remaining...


"F21" is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a "SUDS" error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:


1.First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2.Check the drain hose to make sure it is not kinked or clogged.
3.Check the electrical connections to the pump and ensure the pump is running.
4.Remove the drain pump filter and check for foreign objects and/or debris.


If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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1 Answer

Door wont open f21 alarm


F21 indicates that the washer is having problems draining. Check the drain hose to see if it is kinked or if there is an obstruction in the hose.

SUD comes on every time excessive suds are detected. Not using the proper detergent will set this off faithfully. The machine will run a cycle to remove the excessive suds before completing the wash cycle.

You need to clean the drain filter by removing the 3 screws in the bottom of the front panel. Then you will see a white twist cap. Remove the filter and clean it out.

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1 Answer

My Kenmore HE2plus washer model #110.47532600 keeps giving me the f21 error code. After running it on the drain cycle only I can get it to drain but sometimes it takes two or three tries. Please advise?


F21 error usually means your drain filter is plugged. Typically caused by small items such as hosiery socks and such small things. Remove the bottom panel, you'll see the drain plug right away. Get a shallow pan and place under the drain plug to catch the water that is still in there. Twist the plug off and drain 2-3 cups of water in there and remove all the junk. This is part of normal maintenance that Sears never bothered to tell you about in the manual and you really should clear the drain filter monthly or at least every other month.

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1 Answer

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It means you have a drain problem. It could be a pressure switch or the drain filter plugged.

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1 Answer

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This is a job you shd do, not pay for each time, your dealer is taking you for a ride (or wash). The filter on your pump is probably clogged with lint and stuff. You have to remove the bottom front panel, 3 torx screws underneath. Lift washer to place wooden blocks to reach screws. The panel will drop and come off. Drain off the excess water from the drain pipe you see. The white filter cover is right in front. Get yourself a plastic bag to collect water. Unscrew the filter cover and twist the filter out. Clean out all the stuff and put it back in carefully. Check your pump too, comes after the filter.

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1 Answer

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Apparantly the F21 error means there is a drain problem...I removed the drain hose from the output in the wall and held it down at ground level and let it drain into a pot...I ran the rinse, drain and spin cycle while I did this but before I hit the start button I hit the 2nd rinse button to turn off the rinse portion of the cycle. It seems to be draining fine now.

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