Question about Sony Ericsson P1i

7 Answers

My Sony Ericsson P1i doesn't start

While sending sms, my P1i suddenly stopped and automatically tried to reload but was n't able to complete.
When i connected the the phone to my PC, the screen came blank.
Now only the keys are lighted when i switch on, but must remove the battery to switch off.
My PC does not find the phone either.
Please get me a quick solution.

Nanda
Mtius

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  • 12 more comments 
  • Nanda7 May 14, 2008

    I can't find the reset button and moreover the screen is blank.?

  • Nanda7 May 15, 2008

    Please give me an expert solution, not an amateur.
    These minimum I already know.
    I have even try to update the software from internet downloads for more than 10 times, but it could not detect the phone.
    I want value for money.

  • Nanda7 May 15, 2008

    My P1i doesn't start. while sending an sms it suddenly goes off an automatically tried to reload, but in vain. I have tried updating the software for more than 10 times but could not detect the phone. It seems that it can't charge properly also. Please help me.

  • Nanda7 May 15, 2008

    I kept my deskstand at home, i'll come back to you tomorrow.
    Anyway thanks to answer littlesheila.

    Regards
    Nanda

  • Nanda7 May 16, 2008

    No, it doesn't work on the cradle either.
    its always shows a faint light on the screen and the keys also are switch on.
    What can I try next.

  • Nanda7 May 16, 2008

    I understand what you are saying, but the fact that a friend brought this for me from Singapore I had no warranty.
    I wonder whether there is an agency representing Sony Ericsson in Mauritius.
    I you can get the address for such agent in Mauritius, it would be great.

    Thanks Again for your advice.
    Nanda

  • Nanda7 May 16, 2008

    One more precision I forgot to give you,
    when I connect to my computer for update service, In fact it did detect a new hardware 'Sony Ericsson' while pressing C-button and connecting USB cable to my phone.
    Then when process it says 'Identification Failed'

    Does this tell you something.

  • Nanda7 May 16, 2008

    The computer found the new hardware and then it also shows ' Sony Ericsson is installed and ready to use'.
    But again the message on update service is " Identification Failed. Disconnect your phone and press back to start"
    If Happy World can do something for me, please inform me.
    I am eager to get back my phone operating properly, coz I love it.

  • Nanda7 May 21, 2008

    My Sony Ericsson P1i can't be switched on, only the keys pad are lighted + a small light on the screen. the update service can't identified the phone.
    Is there any sny solution to solve this problem.

    Nanda

  • Nanda7 May 21, 2008

    I left the phone at home today being fed up for a long time, but will be back to you tomorrow. It seems that your solution may work according to some logic.
    See you tomorrow.
    Thanks

  • Nanda7 May 22, 2008

    Sir,
    Unfortunately my problem was not solved after following those steps you mentioned. but I can tell you that you had guessed right that before installing the software i connected the mobile to my PC. Before that at least i could see the sony ericsson icon on the screen.
    Now, although i re-installed the software etc. before connecting the mobile, the screen is blank and is not identifiable, yet the computer recognise the new hardware 'P1i'
    Is there any further solution, Sir.

  • Nanda7 May 22, 2008

    Another useful information:
    The battery does not seem to be charged properly. While trying to connect the phone or update software etc., i must quite often put the phone on charge again.???

  • Nanda7 May 23, 2008

    Sir, I have tried on 3 computers in my office but in vain. the phone can't be identified probably because it never start loading or could be because the battery is damaged, I don't know !!
    Perhaps, having conected the phone to Pc before installing software has caused further damaged to the phone or by the electrostatic you mentioned earlier.?

  • Nanda7 May 23, 2008

    Not yet Sir,
    This Phone is very rare in Mauritius, thus not easy to get this battery. Is there any other sony ericsson phone using the same battery model.
    Thanks

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Hi everybody,i need some help.My sony ericsson x1 doesnt swtch on because few days i tryed to change the system from windows to android ,but couldnt worked...now i have a dead cellphone ,what can i do to reinstall manually windows 6.1 again????

Posted on Mar 26, 2014

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The only way is to reboot is to keep on trying. Many other users have reported success by trying maybe 40 -70 times.
Should that not work, you will have to contact:
Happy World Centre Ltd

Block 2 Industrial Estate, Coromandel
Phone : (230-) 2076700 (05)
Fax : (230-) 2076780

Only they will be able to tell you if there is anything that they can do. The fix is to download the update from the Sony update website (SEUS), and the fact that your phone is not getting detected would indicate either a software/firmware problem, or the main board itself will have to be replaced.

Unfortunately, this is the limit/extent of what we can do through this forum, as we cannot physically do anything. We can only provide troubleshooting steps and arrive at a diagnosis. Any physical work will have to be done by the customer personally or at a Service Center.

So please

Posted on May 21, 2008

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  • Sony Ericsson Master
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There is a problem within your Windows operative system and the phone driver installed.
This often happens when you connect phone to USB before installing the driver.
Things to do:

Disconnect phone from usb.

Disconnect pc power cable for ten mins. (this will fix troubles caused by electrostatic charges on USB).

Eventually remove any software related to phone on add remove programs, in control panel, if you find any.

Eventually perform a System restore (possibly from safe mode) to a date before plugging in phone to USB. This will clear windows drivers, which are causing conflicts, you find system restore under start...all programs...acessories...system restore, or in control panel. You start safe mode on XP by pressing F8 on startup.

After doing System restore, download and install again phone drivers, NOT CONNECTING the phone to usb.

Connect phone only after installing software, or when required. You may need to restart computer before connecting phone.

If it still does not work, then there is either a problem with phone or with windows on desktop, in this case you will need to test phone on other pc.

If problem is with phone it won't work even on a different computer, in this case only thing you can do is reinstalling phone firmware.

If problem is with Windows, easiest way to proceed is reinstalling Windows.

Was this solution helpful? Show your Appreciation by rating it.

Posted on May 21, 2008

  • Ginko
    Ginko May 21, 2008

    If sony does not start , remove battery from phone and put it back, with phone disconnected from pc. If it still stays with blank screen, then phone is defective. You should not connect phone to any computer without installing Sony Eriksson software first.

  • Ginko
    Ginko May 22, 2008

    You need to test the phone by installing software and afterward connecting it To a different computer, if you keep testing it on same computer you will never know if it is the phone or windows.
    Get a different computer from a friend, or ask to install phone on an Internet cafe. Do setup from disk before connecting the phone.
    The ' battery does not hold charge properly ' problem is probably not related with pc connection problem.
    Get another computer and test phone properly.


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May i add to the other experts here...

First try to operate -or- open the phone whithout an expansion card inserted in it..

Kindly post back here again, how things get done..

Thank you

Posted on May 21, 2008

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Try this:
Put it on the cradle and have the device light up temporarily, then try activating the power switch while the phone is still on the cradle. This has worked for others.
let me know
good luck

Posted on May 15, 2008

  • 3 more comments 
  • Amber Engman May 16, 2008

    From everything i have been reading, this seems to happen to some of the SE P1i's. No one knows why. One minute they are working great, the next they are a "brick". There doesn't seem to be a way for you to fix it yourself. The manual reset is inside the programming, therefore you would need to turn the phone on to do this -- which as we know you can't do. It is the phone, not the computer. And like you stated before -- you can't update the programming in the phone when the computer can't connect to it.



    The only solution seems to be to send it back to sony. People are saying 3 weeks + to get the phone back. How old is the phone? Are you still covered with a warranty?



    I'm really sorry about your phone and the fact i can't help you. Good Luck

  • Amber Engman May 16, 2008








    Accredited Service Center








    Happy World Centre Ltd


    Block 2 Industrial Estate, Coromandel
    Phone : (230-) 2076700 (05)
    Fax : (230-) 2076780




    I would try calling them first and see if they can repair the P1i -- you might have to send it to another country to get repaired if they don't. They are the only Sony service center in Mauritius.



    Sorry again and good luck.

  • Amber Engman May 16, 2008

    http://www2.sonyericsson.com/cws/corpora...



    This is a link for all the Sony Ericsson phone numbers worldwide for customer support if the other can't help you. I hope you can find somewhere on this list close to where you live. I hope they will be able to tell you were to take your phone. Good Luck.

  • Amber Engman May 16, 2008

    Try this -- it has worked for others -- hopefully for you too.



    You must insert battery, press and hold the C key and then plug the cable into the compurter -- don't release the C key until the program says so (it may detect new hardware and must wait for windows to install them).



    Hopefully this works (fingers crossed for you)

    Good Luck.

  • Amber Engman May 16, 2008

    It was worth a try. Sorry that it still doesnt work.

    I would look at the link with all the numbers for Sony Ericsson, and call the one nearest to me. They would be able to tell you where you can take / send your phone to be repaired.



    Sorry i couldn't be of more help -- i hope they are able to fix your phone and get it back to you quickly.

    Good Luck

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See if service manual here can help you
http://www.mobile-files.com/forum/showthread.php?t=64472

Posted on May 15, 2008

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Hi,

Hold on the rest for 10 seconds.This will restore the settings to factory defaults but you will loose all your data and this the only solution.

Goodluckk..

Posted on May 14, 2008

  • Priya darshan May 14, 2008

    I mean do a reset by holding reset button on the phone..

  • Priya darshan May 14, 2008

    OK,
    Please give me a min. i'll find the manual for this model.And another thing please remove the battery and insert it again and recharge it.


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