Question about Toshiba SD R2102 CD-RW/DVD-ROM Burner

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Code 19 and SD R2102 CD-RW/DVD-ROM Burner

I have a similar issue that use „rexaq” had in July2007. Unfortunately no one provided a solution, I hope I am luckier now:


After a clean, new install of XP Prof on a Compaq Presario 905EA cd/dvd drive will not work because it keeps bringing up this error

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I have tried uninstalling and reinstall the device several times and also had a full licensed version of an Registry Cleaner (RegCure) without success.


Wen I go into the control panel and select add/remove hardware, do the needed steps, it brings up a list of installed hardware, and the cd drive is marked with an "!" mark. I can select it and it brings up that same error.


If anyone can help me with Toshiba SD R2102 CD-RW/DVD-ROM Burner driver, and/or further information – this issue is driving me nuts!

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  • Anonymous Nov 09, 2008

    only difference is the burner is a toshiba ts-L802a code 19 registry error

  • jrsj30 Jan 10, 2009

    same problem on a acer aspire running vista, I don't know the driver type

  • Anonymous Mar 30, 2014

    I have uninstalled and reinstalled the driver several times, and every time it says driver is corrupted. How do I fix this and get the cd/dvd drive working properly?

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Code 19 Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.
This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey.
Recommended Solution :
Many third-party programs that control CD or DVD burning (as well as some player applications) install CD- or DVD-ROM filter device drivers into Windows. These filter drivers are meant to allow for low-level hooks into the hardware, to allow for functions such as packet writing (where a CD-R/W or DVD-/+RW can be written incrementally, like a hard disk).

These filter drivers sometimes have problems that can cause the CD or DVD drive to stop working correctly. The device entry for the CD or DVD drive in the Device Manager may show up with an error descriptor that reads "The device could not start." Additionally, there may be an error message that reads "One of the filter drivers for this device is invalid." The devices themselves do not show up in Explorer. Error codes for the device include code 31, code 32, code 19 or code 39, and sometimes the even more ominous warning "Your registry might be corrupted" appears.

Fixing the problem simply involves deleting the filter entries for the third-party device drivers. These entries can sometimes become damaged (which is what produces the "corrupt registry" warning).

To delete the offending keys, open the Registry and navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCl ***\{4D36E965-E325-11CE-BFC1-08002BE10318}. . Delete the keys named UpperFilters and LowerFilters and reboot.

Several of the products made by Roxio are infamous for causing this problem, although in fairness to the company the most recent versions of their Roxio CD/DVD writing software (6.2 and higher) do not have these problems. Users of 5.0 or 6.0 editions of the Easy CD & DVD Creator product, which has been bundled with many new PCs in the past, should upgrade to 6.2 or better. Other programs can also cause this problem, with the same solution.

Note that after you do this, you may lose functionality in the program that uses the filter drivers, which may need to be reinstalled.
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Posted on May 14, 2008

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I want thank Fixya for having this informaton available it was very helpful. I had a Memorex DVD and I followed the procedures to delete the offending keys, open the Registry and navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCl ***\{4D36E965-E325-11CE-BFC1-08002BE10318}. . Delete the keys named UpperFilters and LowerFilters and reboot. This solve the problem.

Posted on Oct 21, 2008

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Could also have another device causing a conflick check the device under prefrences or check to see if you have it slaved to another when it should be the master and other is slaved on one ribbon and hard drives on the other ribbin floppy drives if you have on the third

Posted on Jun 01, 2008

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My laptop is saying ive got a code 19 on my burner


Fixing the problem simply involves deleting the filter entries for the third-party device drivers. These entries can sometimes become damaged (which is what produces the "corrupt registry" warning or Code 19 error).

To delete the offending keys, open the Registry and navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCl ***\{4D36E965-E325-11CE-BFC1-08002BE10318}. . Delete the keys named UpperFilters and LowerFilters and reboot.

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This could be due to a common issue. I would suggest you try this method first.

The following is a link to the Microsoft documented solution for issues with DVD/CD drives, explaining a step-by-step procedure. In the event that the first process, which is automated labeled "Fix It" does not solve your problem, please continue to the end of the document.

http://support.microsoft.com/kb/314060

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Hi CD rom cannot be detected


Thanks for your response. My problem is solved. I got some advice to go into the registry and delete the entry LowerFilters. My DVD drive works perfect now. Below is the info that solved my problem. This may help someone who runs into the same problem. Thanks again.

Go to Start>Run type: regedit click Ok. When regedit opens
navigate to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane you will see a value Upper Filters and Lower Filters.
Rt click on each one and choose delete.
That should do it.

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I have a DEll Laptop & my Combo Drive Cannot Read Few DVDs'


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Aug 21, 2007 | Toshiba SD R2102 CD-RW/DVD-ROM Burner

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Registry is damaged...


What version of software are you using?

Jul 06, 2007 | Toshiba SD R2102 CD-RW/DVD-ROM Burner

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