I have completely disassembled the top (scanner area) of the printer and cleaned mirrors and glass. I have made sure all ribbon cables are fully seated. I have done a partial and a full reset several times. I am still getting the same error message. I use this printer a lot for faxing, scanning and copying in my home office. I can not afford it to be down like this. What else might I try to correct this problem? Thanks in advance for you help.
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This is a hardware issue. Lamp failure - one or both of the lamps failed, or the CCD cable has failed. Check the CCD cable for proper connection and connectivity. If inspection passes, replace the CCD carriage.
Often, the problem is that the scanner mirror needs to be cleaned.
If you are comfortable, disassemble and clean the
scanner equipment. Sticks, glasses and mirrors, all should be accessible.
Some notes: - Clean everything with glass cleaner -
Check where the white stripe is on the bottom of the glass plate - Put a mark
on the plastic, where this stripe is located, so you know the location of the stripe on the
outside as well. - Enlarge this mark, so it is on the main body as well -
Remove the glass again - Align the scan head by hand, so that the bottom
mirror is exactly on line with your mark - Put everything back together -
Be careful, don't move the scan unit - Turn it on when it's complete
If still a problem, the unit needs to be serviced.
You can fix this in home only if you can disassembly the scanner section.Open the top cover and remove the scanner glass. Then you must remove the scanner section.Open it cover and carefully clean the ash from all mirrors.Then assembly everything and scanner will work again.
this could be down to several thisngs lift the lid on the top and look at the glass area does the underside look clean or dirty? have a look at the scanner area to see if there is dust ont the mirrors you should see this when you do a test copy press the print button and look at the light unit and the mirrors as they move across the glass if you can see dust or dirt on the mirrors they may require cleaning.. if so turn the machine off take out the screws holding the glass in place lift the glass out carefully.. sometimes they stick down if they havent been cleaned lately so pull up.. take a clean dust cloth slide the scanner unit out for access and clean of the mirrors.. p[ut back together and test if no better open the fornt door and look at the units inside to see if you can take them out..give these a check to see if there are marks on the surfaces of the units.. if the copies are dark usually on a old copier its down to the dust..
I had exactly the same problem with my OfficeJet 6110 as reported above (i.e. the scan head not knowing where the end-stop is).
This is how to fix it (this method worked for me)
1) Lift up the scanner/copier hinged lid. Around the edge of the scan glass are 4 Torx screws. Undo all four screws.
2) Carefully prise the control panel faceplate off. The buttons underneath are on a single panel. Slide this to the left and lift off.
3) Jiggle the lid of the scanner to get it off the main body of the printer.
4) Locate the scan engine motor (top right corner) and remove the two motor retaining screws (one on the left of the motor, the other on the right).
5) Lift out the entire mechanism (rod, drive belt, scan head) and turn over.
6) Thoroughly clean all glass and mirrored areas of the scan head. Also clean the scan lamp on the top of the scan head. Clean the tray inside the scanner (where the scan head travels back and forth). Also clean the inside and outside of the scanner glass pane itself.
7) Refit all parts, using the technique described above, in reverse order.
8) Switch on printer. It should now work OK.
Hope this helps, guys.
Indeed, the problem here is dust building up on the scanner mirrors. The mirrors are hidden deep inside the printer, but if you have an hour to kill, you can disassemble the printer, clean them off carefully, and solve the problem. See the very detailed PDF disassembly guide at http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447626+1221679079368+28353475&threadId=1182873 . Solved all my problems.
Take the top off and clean the underside of glass as well as the mirrors on the scanner. Remove the bulbs. This is a light job but not for the mechanically impaired. If you have a 7110, take the ADF off by lifting 2 black inserts near the hinges. Remove 3 screws - 2 near ADF hinges and one on the right.
- Pop off the button cover.
- Remove button assy by sliding right, lift up and pull forward. Remove cable and 2 screws in view.
- Pop off the front plastic piece that the button assy. rested on.
- Remove 1 or 2 screws on the underside center of the top glass assy.
- Open printer exposing the print area and remove the front hinges on the bottom by moving the tabs on left and right side of both hinges.
- Remove a few screws holding the top cover in place.
Cleaning the mirrors.
- Remove the top plastic cover on scanning assy by inserting a small flat blade on the left and right (just behing the lights) and release tabs. Lift front upward till rear tabs are free.
- Remove the bulb toward the middle of the scanner assy. by unplugging, unsnake wire and lift up only that end enough to clearing so you can slide the other end out.
- Remove screw holding dont the clear plasic guide.
- Unplug the other light and unsnake wire. Lift that end up only until the clear plastic piece clears guides and then slide both plastic and light until the other end of the light is free.
Clean mirrors carefully and wipe bulbs carefully