Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
SOURCE: I am getting a message
This is a paper feed problem caused by paper jam..
Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands on the metal tools inside the chassis.
Pin down the exact location of the jam. The three hot spots for a jam are before a sheet completely leaves the paper tray, between the feed tray and the print carriage or between the print carriage and the output tray.
Take off the front paper tray. If the sheet jammed around here, you should be able to see most of the paper.
Pull on the sheet with both hands and steady pressure. Don't tug too quickly. You might rip the paper, leaving a chunk of it deeper in the machine.
Open the back panel to reach paper jammed between the feed tray area and the print carriage of the printer. Carefully remove the jammed paper from the machine.
Use the carriage access door to get at a jam further inside. You may need to move the print carriage out of your way to get at the jam.
Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.
Check the paper path for any obstructions, and clear if found. Also, inspect the other parts that the paper travels through, to ensure that they are not dirty or gummy. If any dirt or other debris is found, clean the parts and try again.
Posted on Oct 21, 2010
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