Question about Apple iPhone Smartphone

2 Answers

My new, two week old, iPhone 4 keeps presenting a notice "This accessory is not optimized for this phone". Forums says this is due to dust, some to liquids and some to bugs. I've tried resetting it from iTunes, restarted the phone and blown air into the charging dock. Please help me!

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  • hansson_chri Sep 08, 2010

    I wanna know answers to why it happens; not just turn it in and get a new one. Sorry, am a geek in that way.

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  • Master
  • 3,278 Answers

Hello.

Since your iPhone 4 is 2 weeks old and you know that the problem is not due to dust, liquids or bugs, return it for a replacement.

You should not be experiencing any problems this early.

Hope this helps.

Posted on Sep 07, 2010

  • NinaE Sep 08, 2010

    Oh, sorry. Most pople want a solution ... From all that I'm reading, it has to do with moisture or dust. Do you have a screen protector ? That apparently can cause problems, also. Any changes to your iPhone at all before you received the error ?

  • NinaE Sep 08, 2010

    pople = people

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  • Apple Master
  • 4,737 Answers

It's no so clear when you get that message. There are two types, one when the earpiece (headset) is connected and another even without connecting anything.
If your case is the first one, then it will need some service including cleaning the interfaces both outside and inside, means you need to disassemble the unit.

If the message displays with out without headset or usb cable, then there's must be something wrong with the usb interface, first check the connectors (small pins) very carefully and verify that there's not twisted or bent pins among them, if so try your best to straighten them/it.

Now, for both, turn off the phone, remove the battery and sim card (remove the memory card if there's one), and take a soft brush dipped in alcohol/acetone/spirit clean all the contacts (tiny copper pins) may be internal or external whatever your eyes can catch. Clean them carefully, and leave them to dry, after you are sure that it's dried, reinstall/reinsert whatever you've removed and switch On again. If the problem does persists, I would suggest you to get it done from a Service Center, otherwise you may make mistakes and might damage it permanently. You'll need to disassemble it and check the continuity or short circuit inside.


It's also possible that there's software issue, but this is only possibility, i would suspect the hardware, if you got another spare (headset or usb cable), try with it, you may at least could find out what's the cause.

As mentioned above, it could also be the Headset or the usb cable, so you need to try with another headset or usb cable.

Since taking apart an Iphone is not easy and simple, I would highly recommend you to take it to a Service Center or mobile repairing center if the above tips doesn't help.

If you need further help, let me know.

Good luck.


Thanks for using FixYa.

Posted on Sep 08, 2010

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