Question about HP PhotoSmart C4385 All-in-One Printer

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Kevgermar@yahoo.com I get error message in printing and cannot delete to try again have error messageprint cartrige missing or not detected C4385 all-in-one HP

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First you need to make sure the cartridge is in good order  - take it out and look at the contacts: if they are covered in dirt or ink then clean very gently the pins in the carriage and change the cartridge immediately .
Next you should reset your printer by removing the power cord from the wall for one minute, with the printer on. 
Finally if you still have the same problem then the defect is in the printer itself - the defect is in the carriage and for that to be fixed the printer must be opened. You should send the printer to be fixed by the dealer -  get a quote before doing it,it might not worth it, they might charge you more than the price of a new one.

Posted on Sep 07, 2010

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Posted on Jan 02, 2017

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1 Answer

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Hi,

If you are getting Incompatible ink cartridge error and These cartridges were replaced a year ago, I think its time you call them once again. ( 1-800-474-6836 ) and report the issue. They will ask you for the Cartridge details like part # and expiry date on the cartridge.

Regards,
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1 Answer

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1 Answer

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Take out the cartridges
disconnect printer from computer
Turn off the printer

On the computer cancel documents in queue
if using a straight USB connection, delete all instances of printer. else remove duplicate printer icons.
reboot.

Reconnect printer (swap cables if not detected)
Insert the cartriges

Try printing again
Have a great day!
Let me know how it is going
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Hold set-up button and , still while holding set-up button, press the option button, should be ready to go now!

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