Question about HP LaserJet 2820 Printer

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I have an hp colour laserjet 2820 printer and it tells me there is a jam in the paper path. i have taken out every carteridge that I possibly can and opened every door that can possibly open and there is NO paper stuck in that printer. No wrinkled, or crinkled or smushed up paper whatsoever. What else could be the problem and what can I do?

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This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

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Posted on Oct 14, 2010

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This error its tricky. You need to take out the fuser (in the back there are two blue locks) and inside the printer in the center of the paper path you will find a black plastick stick. Its a sensor for the paper path that did not went back to the regular position. Its dificult to explain, but if you can find it the issue will be solved 100% sure

Posted on Sep 07, 2010

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try this....
try this, its probably a small part of jammed paper or then theres a problem with the pickup, try cleaning it.

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Jan 19, 2009 | HP LaserJet 2820 Printer

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