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I did not receive a download instruction by e-mail when I renewed my subscription to Webroot Antivirus. I also purchased Window Washer Invoice no. E000010798720, April 7. My computer does not accept attachments. If the download instructions come as an attachment, please tell me how to accept it. Michael M.Lubran

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Hi - try these instructions below. If it solves your problem PLEASE rate this as fixed. If not, DON'T RATE YET. Add a comment letting me know what happened and I'll be happy to assist you further. Thanks.

To request a new download or update of your software, please do the following:
1. Go to http://www.webroot.com/company/support/
2. Click on Request Download
3. Select the product you are using
4. Enter your last name and email address in the fields provided. Make sure that you provide the last name and email address that was used to register your software.
5. Click Request Download Instructions
You should then receive an email containing your license code as well as instructions on how to download your software.

Jeff

Posted on May 14, 2008

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I auto renewed my subscription and my webroot keeps saying 0 days of protection left. When will it update on my PC?


Assuming you paid the renewal fee online and you verified your payment was recived the software should update rather quickly. Try restarting the computer and see if it shows the proper subscription information. If this does not work, give it a few hours and try again. Contact the company and insure they have the payment reflected. If you received email confirmation of payment, that email usually will contain contact information for technical support or customer service issues

Aug 13, 2011 | Webroot Spy Sweeper (spysweeper) for PC

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Signed up for renewal subscription but can't activate it. i may have a virus on my computer


Hi,

If you have purchased the renewal for Norton Antivirus you van click on renew now and enter the renewal code that you have recived in the e-mail of the purchase.
If you suspect virus on the computer go to the website www.norton.com/npe there you will get a Tool called Norton Power erasor Tool , You can Download and install that Tool . Then you can run that tool . Run a scan including registry scan .

Apr 20, 2011 | Symantec Norton AntiVirus 2003 for PC

2 Answers

Auto re-newal keeps stating it is expired.


There is a distinction between the program and the subscription for updates. Updates usually get purchased for a year at a time. YOU want the updates, so renew.

Feb 25, 2011 | Webroot AntiVirus with AntiSpyware &...

1 Answer

I have webroot antivirus and antispyware. I renewed my subscription in May of 2010 and have had no problems until recently. It is not downloading on my computer. The icon is on my desktop but will not...


I recently paid for an update, now Webroot will not delete files without a Registration Code. How do I get one? If you know about this over-site why
have you not fixed it????

Oct 17, 2010 | Webroot Computers & Internet

1 Answer

I tried to renew my Webroot AntiVirus with Anti-spyware. I ran into a compatibility issue with vista. I uninstalled both the firewall and antivirus, thinking this will help, and now I can not install...


HI There,

I recommend that you use Sytem Restore to go back to a point before the problem began.

1. Click the Start Button
2. Select All Programs> Accessories> System Tools and click on System Restore.
3. Select a point before you tried to install/renew your antivirus and restore to that point.

Your description of what you were trying to do was not completely clear to me so I have to guess. If you were trying to install a different product than Webroot, then you need to completely uninstall Webroot BEFORE you install a different anti-virus.

Also, after uninstalling Webroot, hold down the Windows key on the keyboard and press the R key. A run window will appear. Type in %temp% and hit enter. When the Temp File window appears hold down the ctrl key and hit the A key. All temp files should now be highlighted. Hit the delete key. A message may appear saying Windows cannot delete a file because it's in use. This is normal. Check the box in that window for Skip All similar files and hit ok.

Reboot your computer and then install the new Antivirus.

Good Luck

Aug 26, 2010 | Webroot AntiVirus with AntiSpyware &...

2 Answers

Message says my subscription has expired? I purchased Internet Security from Nortons on 12/7/07 why has it expired? It appars I am no longer protected and do not understand why this is.


Most of the Norton antivirus comes with one year subscription. date u mentioned here seems like more then 1 year old. That's why it says expired
If you dont want to spend any more money on antivirus then uninstall this one and download AVG from this site. this is really good antivirus for free and good for ever.
here is the link
http://free.avg.com/ww.download-avg-anti-virus-free-edition
Please rate my answer
Thanks

Sep 27, 2008 | Computers & Internet

1 Answer

I received an e-mail stating that my Norton AntiVirus subscription is scheduled to automatically renew on September 19, 2008, I keep getting a pop-up telling me to verify my my subscription for renewal. ...


norton does not automatically renew, unless you pay, then you can update the version, either a spam e mail or pop up, only renew it when the official norton pop up tells you

Sep 15, 2008 | Computers & Internet

1 Answer

On Aug. 1, I ordered the Webroot Antivirus, etc. and was advised that I would receive an e-mail with instructions to download the renewal. I have not received that e-mail and do not know if I am covered. ...


Have you checked your spam mail folder? it could have gone there by mistake. If not you need to go to the company site right away and give them all of the info and they should be able to help you.

Aug 18, 2008 | Computers & Internet

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