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I did not receive a download instruction by e-mail when I renewed my subscription to Webroot Antivirus. I also purchased Window Washer Invoice no. E000010798720, April 7. My computer does not accept attachments. If the download instructions come as an attachment, please tell me how to accept it. Michael M.Lubran

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Hi - try these instructions below. If it solves your problem PLEASE rate this as fixed. If not, DON'T RATE YET. Add a comment letting me know what happened and I'll be happy to assist you further. Thanks.

To request a new download or update of your software, please do the following:
1. Go to http://www.webroot.com/company/support/
2. Click on Request Download
3. Select the product you are using
4. Enter your last name and email address in the fields provided. Make sure that you provide the last name and email address that was used to register your software.
5. Click Request Download Instructions
You should then receive an email containing your license code as well as instructions on how to download your software.

Jeff

Posted on May 14, 2008

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Want to renee subcription to web root and filled out form and cannot get results


Go to the URL below and near the bottom of the page on the right side is a link for contact support. They would be the people to talk to about renewals for their product.

http://www.webroot.com/En_US/support-2011-products.html

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On Aug. 1, I ordered the Webroot Antivirus, etc. and was advised that I would receive an e-mail with instructions to download the renewal. I have not received that e-mail and do not know if I am covered. ...


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