When connecting to a call, the video freezes and the sound is delayed and spotty. Only one person can be heard. We both have fiber optic cable hook up for internet with high speed access. Also have 768 MG Ram. Can you help?
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Re: vidoe freezes and sound is spotty
are a number of things that can cause the computer or the camera to freeze
up. First I’d
check to see how much memory is installed in the computer. It
takes additional memory to operate the camera
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The speed of light and the speed of sound just don't mix well on a webcams. There is a process delay with these cameras. The only remedy I know of is to get a webcam with greater memory capacity. Say, a 3.1meg webcam. The logitech only has 300K of memory and has a slower response time. Recording with a low res window helps too. 160x120 verses 320x240. This helps with less response delay time between cams. Also, using an external mic helps too. You'll need to tweek the distince between the mic and the webcam to sinc the video and sound. Let me know if I can be of further assistence with this. I'll try to help you resolve this.
Go to Control Panel and Click on Sounds, Click
on Audio, then Click on the Microphone. Then Click on the drop
down and select Camera Microphone.
Click OK and it should work.
Hope this helps. Bud
How much memory do you have installed in your
computer? It may need to be, increased, as this is likely to be the cause
of your computer freezing, rebooting, or shutting down.
Hope this is of some help. Bud
It's more than likely a slow connection dependant on each persons speed, and the more people on line the more bandwidth gets taken up, it's like at peak times trying to stuff a sausage down a straw so to speak.
Also make sure that there are no other programmes running in the background taking up processor and memory usage, this also slows the connection.