I have had this problem with my camera and this is what the manufacter emailed me back
Hi, Thank you for your interest in Digital Blue. Please unplug the camera from your computer and follow the steps below.
Open the Start Menu > All Programs > Accessories. Right-click on 'Command Prompt' and select "Run As Administrator...".
This will bring up a window saying 'Windows needs your permission to continue', please click on the 'Continue' button.
When the DOS window opens, type in (without the quotes): 'cd c:\windows\system32'
The above should change the command prompt to C:\WINDOWS\SYSTEM32:.
Now, type in (without the quotes): 'regsvr32 vbscript.dll' (dll = dynamic link library)
You should see a window pop up stating 'DllRegisterServer in vbscript.dll succeeded.'
Please insert the software CD with version 2.2.0 into your CD/DVD-ROM drive.
This will bring up the auto-play for the install, please follow the prompts to go through the installation.
The install consists of three different software packages, you should see the Pix 2.2, Pix Loader or Pix Micro Downloader, and the DB CIF Cam being installed.
If you receive an error after the Pix 2.2 install, you will need to download the drivers and Downloader program from our website at http://digiblue.com/customer-service/downloads/index.html You will need to select the 'Disney Pix Micro Downloader' and 'Disney Pix Micro Drivers for WIN Vista'.
Once you have installed the drivers and downloader program you will be asked to restart your computer. After the computer has been restarted, plug the camera into the USB port and look to see that the computer says the drivers have been installed.
Open the Pix Loader or Disney Pix Micro Downloader from your Desktop or from the All Programs list and click on the Download button. If you have a 'Pixel Up' window pop up, click OK, and wait for the download to finish. A 'Delete' button will come up on the Downloader program which will indicate the download has been completed.
You can view the photos by going to 'My Pictures' > 'My Snapshots' or using the Pix 2.2 editing software.
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Re: can not install software
You'll have to find a driver for your camera thats compatible with Vista, although I doubt there is one right now. However, you can transfer pics using this method: Right click START, select Explore. Once your camera is plugged in, it should be recognized by PC as either the name of your camera or USB Mass Storage. Just scroll down the left panel until you see it. Now click the (+) next to it to expand the folders. Find the folder that contains the pics and copy them and paste them in a folder on your PC. You can also delete pics from your camera the same way. The other alternative, if you are using an MMC card, is to use a smart card reader and plug that into your PC and the MMC card into the reader.
Hope that helps!
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I'll apriciate your website and it came up high in the google list. But i bought a new product that doesn't work. I'm not willing to pay for a solution. So i looked a bit furder and posted the problem by digital blue. Waiting for a reply....
check your computer specification.. check if your computer meets the requirement for new easyshare updates or easyshare versions.. you can check the required computer specification on the download page of the easyshare.. i have easyshare at home and i check the requirements for the software, no problem with the upgrade.. check also your security settings, sometimes the security on the computer does not allow you to do the update..
if this is in your computer, please uninstall the software, if in case your computer does not allow you to on normal OS operation, boot your computer to safe mode, access add remove programs then uninstall the camera software.
if in case before you perform the uninstallation, please download the same UPDATED software from HPs site if it is available.
There is a DLL that isn't registered in Windows Vista that needs to be manually registered. Click on your start menu button, go to programs, then accessories and right-click on Command Prompt and choose Run As Administrator. If the prompt is already at c:\windows\system32 then type cd c:\windows\system32 and press enter. Once you've done that you'll need to type the following exactly...
...and press enter. You should get a message that the DLL is registered. You can then close those screens and try installing again. Shouldn't have any problems.
If your computer is a Windows ME/2000/XP/Vista it does not need any additional software. Remove any camera associated software and simply plug the camera in- The Camera/Scanner Wizard will come up and ask what it is you want to do. Let Windoze do the work.
If you sill get this message go to Control panel/system/device manager and check the USB devices for any yellow error signs. If you have one come back and tell us about it.
You do not need any software for the camera to be recognised.
As you have discovered it can complicate things.
Remove the software.
Vista like XP before it will recognise the camera via the Camera/Scanner Wizard.