Technical Support, Instructions & Repair Service

Home | My Products | Sign In

Back to:

All Products > Disney > Pix Micro Digital Camera > Troubleshooting

Tags:

download driver, Download software, download, download drivers, SOFTWARE FOR CAMERA

Can not install software (by 3 users)

posted by beclen on May 14, 2008

Report abuse

goes to install then comes up with fatal error and ask to check i meet req's which i do . my system is vista don;t know if that is the problem

Comment by beclen, posted on Jun 15, 2008

could not get to work so i returned it. It is a problem as the company that distributes told me . So why say it is compatible with vista .

Comment by beclen, posted on Jun 17, 2008

i never said you said it was compatible i'm talking about the distributor of the product

I have the same problem.

2 Other Users Have The Same Problem

Comment by Guest, posted on Jul 07, 2008

I'm just looking for the drivers for this camera. Where can I get them?

Comment by MuchoBonita1, posted on Jun 29, 2008

Can someone help me with my Digital Blue Micro camera? When I install software for my Disney Micro Digital Blue Camera it says it can't cause system doesn't meet the requirements; I checked before I brought the camera and I meet all the requirements! I even installed the driver DB CIF CAM to try and install the disk and its saying the same thing! Please tell me what to do? I am running on Windows Vista with 368GB of free space and a 2.20 GHZ processor! Please someone help me?

Best Solution

posted on Jul 10, 2008

mileyfan

Rank:

Apprentice
Rating: 100%, 1 votes

i have had this problem with my camera and this is what the manufacter emailed me back
Hi,
Thank you for your interest in Digital Blue. Please unplug the camera from your computer and follow the steps below.

Open the Start Menu > All Programs > Accessories. Right-click on 'Command Prompt' and select "Run As Administrator...".
This will bring up a window saying 'Windows needs your permission to continue', please click on the 'Continue' button.
When the DOS window opens, type in (without the quotes):
'cd c:\windows\system32'
The above should change the command prompt to C:\WINDOWS\SYSTEM32:.
Now, type in (without the quotes): 'regsvr32 vbscript.dll'
(dll = dynamic link library)
You should see a window pop up stating 'DllRegisterServer in vbscript.dll succeeded.'
Please insert the software CD with version 2.2.0 into your CD/DVD-ROM drive.
This will bring up the auto-play for the install, please follow the prompts to go through the installation.
The install consists of three different software packages, you should see the Pix 2.2, Pix Loader or Pix Micro Downloader, and the DB CIF Cam being installed.
If you receive an error after the Pix 2.2 install, you will need to download the drivers and Downloader program from our website at http://digiblue.com/customer-service/downloads/index.html You will need to select the 'Disney Pix Micro Downloader' and 'Disney Pix Micro Drivers for WIN Vista'.
Once you have installed the drivers and downloader program you will be asked to restart your computer. After the computer has been restarted, plug the camera into the USB port and look to see that the computer says the drivers have been installed.
Open the Pix Loader or Disney Pix Micro Downloader from your Desktop or from the All Programs list and click on the Download button. If you have a 'Pixel Up' window pop up, click OK, and wait for the download to finish. A 'Delete' button will come up on the Downloader program which will indicate the download has been completed.
You can view the photos by going to 'My Pictures' > 'My Snapshots' or using the Pix 2.2 editing software.

Was this solution helpful? Show your Appreciation by rating it:

Inappropriate Thanks for Trying Helpful FixYa!

Thank You!

Was the solution helpful?

Show your appreciation by commenting on can not install software:

Provided by LOGITECH STAFF

Solution #2

posted on May 14, 2008

IrishDruid

Rank:

Guru
Rating: 87%, 942 votes

You'll have to find a driver for your camera thats compatible with Vista, although I doubt there is one right now. However, you can transfer pics using this method:
Right click START, select Explore. Once your camera is plugged in, it should be recognized by PC as either the name of your camera or USB Mass Storage. Just scroll down the left panel until you see it. Now click the (+) next to it to expand the folders. Find the folder that contains the pics and copy them and paste them in a folder on your PC. You can also delete pics from your camera the same way.
The other alternative, if you are using an MMC card, is to use a smart card reader and plug that into your PC and the MMC card into the reader.

Hope that helps!

If your issue is not resolved, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

P.S. - You can rate a solution with one of four ratings as explained under (remember that at times a bit of to and fro dialogue may be necessary to resolve an issue).

"FixYa!" - The solution provides great advice on how to solve the problem.
"Helpful" - The solution provides useful leads that helps solve the problem.
"Thanks for Trying" - The solution does not solve the problem but the effort is appreciated.
"Inappropriate" - The solution has absolutely nothing to do with the problem.

Thank you for using FIXYA!

IrishDruid

Comment by IrishDruid, posted on Jun 15, 2008

Hello,

Kindly close this thread with a “Fixya” rating if you have been able to fix the problem, so that I can remove it from my work queue.

If the issue is not resolved, please post back with latest developments, what steps you took, etc. and I will assist you further as best I can.

Thank you for understanding,
IrishDruid

Comment by IrishDruid, posted on Jun 15, 2008

I never said it was compatible with Vista! I told you that I doubt there is a driver for Vista.

I showed you a method to transfer files without having to install the software.

Comment by IrishDruid, posted on Jun 17, 2008

"goes to install then comes up with fatal error and ask to check i meet req's which i do . my system is vista don;t know if that is the problem",

Ok, dont matter, as long as you got your issue sorted out..Just that Thanks for trying is a negative rating..
Hope you'll change it tat least to Helpful or Fixya rating ;)

Rating Locked! (?) beclen has rated this solution as Helpful

Thank You!

Was the solution helpful?

Show your appreciation by commenting on can not install software:

Suggest a new solution for this problem