Question about Garmin GPS

1 Answer

I have a Garmin GPS system (can't recall the model) and this weekend it stopped being able to pick up any satellite feeds. It started Friday afternoon while I was driving (it was working fine and just stopped) and it is still not working today. Thanks, Scott

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  • Garmin Master
  • 6,487 Answers

Base from the description of your problem this can be a software related issue, So if you haven;t tried doing a software update on the unit do that first and also you can reset the unit usually Garmin GPS has a reset button I have a Garmin GPS - moz-screenshot-16.pngon the back or side panel of it just press and hold it for 10 seconds using a pen or paper clip.
Then after doing that the unit will restart and check if that corrects the problem,

Posted on Sep 07, 2010

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1 Answer

It won't pick up the satellite signal so its stuck at it last place searching for a satellite feed.


Should not take more than that unless you have installed a new set of maps in a new location. Call Garmin to confirm. Try installing latest firmware for unit to see if that resolves the issue.

If that does not do the trick then maybe...................................

Oct 15, 2015 | Garmin Nuvi 50Lm - Gps Receiver

1 Answer

My GPS cannot detect the satellite signal.


Garmin says:

If your GPSMAP 60CSx will not acquire a satellite signal when outside with a clear view of the sky, please try the following:
  1. Click here http://garmin.com/products/webupdater/howtoinstall.jsp
  2. Follow the onscreen instructions to install and update your unit
  3. Once updated allow for the device to set free from obstructions for 20 minutes to acquire satellites
If this does not work then we suggest doing a master reset with your device - Note: A master reset will erase all waypoints or favorites and will restore your device to the default factory settings. To perform the master reset please do the following:

  1. Turn the device OFF
  2. Press and hold Quit + Menu + Out + Power
  3. The device screen will then flash and will power on
  4. Leave the device turned ON with a clear view of the sky without moving it for approximately 30 minutes so that it may acquire satellites

If still unable to acquire satellites, contact Garmin Customer Support via one of the methods below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products (for all Garmin products except Apollo Databases)
Austria For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

Oct 08, 2009 | Garmin GPSMAP 60CSx GPS Receiver

1 Answer

I bought a sat navigation (unknown) brand from ebay few years ago.it came with route 66 map installed on sd card.how i can upgrade the maps on it?


The GPS system sounds like it may be a Garmin brand and the mapset you're talking about sounds a lot like the "Mad Maps" for "Route 66". The Mad Map collection consists of specialized maps for particular use or interest. There are maps other than the Route 66 map in the collection available.

Depending on GPS model, you may be able to download new maps to the GPS or obtain new maps on memory cards from Garmin directly. The Route 66 map card may not be large enough to hold current US maps - new US maps require 1 to 2 GB of memory.

Contact Garmin Customer Support to determine which GPS model you have and which map products are available for it, below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products (for all Garmin products except Apollo Databases)
Austria For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

Oct 07, 2009 | GPS

1 Answer

GPS 2 plus: The unit will not aquire satellites.


Try removing the batteries from the GPS and reinstall after a minute or two.

If you still have problems, you can speak with a Garmin representative to determine if it can be fixed over the phone or can be repaired at their service center. They can be reached below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products(for all Garmin products except Apollo Databases)
AustriaFor all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
BelgiumFor all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
DenmarkFor all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
FinlandFor all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
FranceFor all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
GermanyFor all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
ItalyFor all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
PortugalFor all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
SpainFor all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
SwedenFor all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United KingdomFor all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

Sep 29, 2009 | Garmin GPS II Plus GPS Receiver

1 Answer

Garmin Nuvi 765will not lock on to satellite.


Download & install the Garmin Web Updater for your computer from their page at:

http://www8.garmin.com/support/collection.jsp?product=999-99999-27

Connect your nuvi to your computer with the USB cable and allow the computer recognize it.

Run the Web Updater program and follow the prompts to update the GPS. When completed, remove the GPS.

The first time that you connect the GPS to the traffic receiver, the GPS will update the software in it. It may take a minute or two to complete. If you have any problems, you can contact Garmin Customer Support at the numbers below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products (for all Garmin products except Apollo Databases)
Austria For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

Sep 24, 2009 | Garmin Nuvi 760 Handheld GPS Receiver

1 Answer

When turn on always says poor satellite reception,


Hi Carlos,

You are receiving that message because the GPS is unable to acquire satellites. Satellite reception can be limited due to one or more of the follow reasons: Poor view of the sky, GPS antenna not deployed, used indoors or other internal problems.

Try taking the device outside in full view of the sky - preferably with little or no tree cover, tall buildings, etc. and allow up to 2 minutes to acquire satellites.

If unable to acquire, it may require return to Garmin for repair. Contact Garmin based on your location and product below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products (for all Garmin products except Apollo Databases)
Austria For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

Aviation Products Monday – Friday: 7 AM – 7 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-866-739-5687
Canada: 1-866-429-9296
E-mail Aviation Support
Apollo Aviation Monday – Friday: 8 AM – 4:30 PM Pacific Time (closed holidays)
US: 503-391-3411
US Toll Free: 1-800-525-6726
Canada: 1-800-654-3415
Garmin Europe Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
+44 (0) 87 0850 1243
Fax: +44 (0) 23 8052 4004

Sep 18, 2009 | Garmin GPS

1 Answer

I have a Garmin Map76 that will no longer pick up any satellites. It acts like it is permanently stuck in the simulation mode.


This happens to be an older model and has the antenna on the opposite side of the Lanyard strap, so if you are holding it on your wrist, the antenna is facing towards the earth and not to open sky to pick up the minimum satellite signals. (The newer models have improved antenna & SW)

Sep 16, 2009 | Garmin GPS 76 GPS Receiver

1 Answer

Etrex legend has stopped picking up satalites.


I have had this problem occasionally and if you use Restore Defaults it appears to fix it. Using the front button go to Main Menu, Setup, System, move left and press the button button. Before I did this I just used to leave it a few weeks and it would suddenly be working again.
HTH
Peter

Mar 04, 2009 | Garmin eTrex Legend Cx GPS Receiver

4 Answers

GARMIN BASICS FOR THE ELECTRONICALLY CHALLENGED


first turn it on and let the unit acquire satellites to find your home state. Then you can set up your address as your "home location". When I first set it up, I was able to pick up the satellites in my bedroom (scary....)...everything worked just fine.

Nov 26, 2007 | Garmin StreetPilot c340 GPS Receiver

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