Question about Sentry Fireproof Safe
I just purchased this safe I put my paycheck in now it won't open I tried both keys The key seems to turn but it won't unlock Help
There is a lock and there is a latch.
You can latch the safe without locking it and unlocking it does not unlatch it.
After you unlock it, then you must press up on the spring loaded latch while (this important) pressing down on the cover to releast the pressure on the latch hook, allowing it to move out of the way. After the latching hook is out of the way, you can release the pressure on the lid and it will open. You can't see the latch hook as it drops down from the lid, into the front wall of the safe where it engages a post, but perhaps you can imagine what it looks like.
Mine will not unlatch, even though it is unlocked, unless I press down on the lid to give it clearance first. There is quite a bit of spring in the plastic that this safe is constructed out of. It works against you when you try to open it and close it.
I can take digital photos of the mechanism if this description does not help.
Posted on Sep 10, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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