Question about Office Equipment & Supplies
The sensor that detects the paper size is possibly messing up, or it could be a slightly loose ribbon connector in side the unit.
Other than those physical possibilities, it could be a setting or software issue.
Here is HP's information on checking all the functions of this device, and hopefully it will help:
The following is on the HP site:
1. Load the mixed letter- and legal-sized originals into the ADF.
2. Touch Copy on control panel.
3. Touch More Options and select Original Size.
4. Touch Mixed Ltr/Lgl, then OK.
5. Touch Start Copy.
• What were your results? Did the sizes output appropriately?
You were probably doing that, but threw it in, just in case.
Here is another bit of info:
View and modify supplies status (Paper type)
Say you want to change the way the MFP handles the paper that is loaded in tray 2. This can be done by changing the paper type through the control panel using the Supplies Status button.
1. Touch the Supplies Status button on the home screen.
2. Touch the Tray 2 row to highlight.
3. Touch the Modify button.
4. Select Letterhead from the Type list; then touch OK.
• The Tray 2 row now reflects Letterhead as the paper type in tray 2.
Anyway, good luck with this problem, hope this helps, and thanks for using FixYa.
Posted on Sep 07, 2010
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Posted on Jan 02, 2017
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