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When I try to install my 8300 series Lexmark printer to my compaq presario with a windows vista operating system I get an error message that sais I have to disable my anti-virus software before I continue. How do I disable my anti- virus software so that I can install my printer?

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FIRST you go to your ANTI-VIRUS program , go to PROPERTIES , there your gonna see a window and where it says ANTI VIRUS enable or on , just click to disable it , i cant be more helpful cause I dont have the brand of your anti virus software , hope this helps AJ

Posted on May 14, 2008

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Use the Lexmark Z600 Series Vista driver in Windows 7. First, check if your Windows 7 is running on 32-bit or 64-bit operating system. From your computer, go to Start menu > Programs > right-click on Computer > click on Properties. Take note of the System Type.
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You can download the drivers from:
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Are you getting any particular error messages on the computer when installing the software? If none, uninstall any existing Lexmark software in the computer properly by clicking on the Windows logo Start menu > Programs > Lexmark Series folder > Tools > Uninstall. Reboot pc. To reinstall, I advise you to use the updated version of the software w/c is available for download in the Lexmark website. Before downloading, check if your Vista is running on 32-bit or 64-bit operating system by clicking on the Windows logo Start menu> right click on Computer > Properties. To download, click on the operating system of your computer below:
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We have windows vista and when we tried to install compac IJ300 it only goes up to windows 98 - can we install that using vista???


I found this solution on another website, I suggest you give it a try.

Everything works fine since I installed Vista except for my printer a Compaq IJ300 which is a Lexmark Z11 in disguise. I installed the driver for the regular Z11 through the "Add Printer " but had problems.

Went to Lexmark site - downloaded drivers for Z11 Series ColorFine- working perfectly. So far I have no other problems with vista.

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Hit Start, Run and type Regedit

Find the following HKEY_CURRENT_USER\Software\Microsoft\Windows| CurrentVersion\ Explorer\User Shell Folders

In the right pane - see if these is any entries which has an F or any other alphabelts not C (your OS folder) modify data to C:\

Has worked for me on the same error message

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1 Answer

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you can not use the original cd to load the printer. Those drivers are not compatible with Vista. You can download the most current driver for your printer directly from Lexmark by using the link below.

For Lexmark http://support.lexmark.com/perl/support/support.cgi?ccs=229:1:0:0:0:0

once there, use the product selector to enter your printer, then select your operating system, then download the driver. save to your desktop, when the download finishes, close all browser windows and double click on the file to install the new drivers.

Good luck

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The Lexmark 730 is compatable with the Vista operating system but the driver CD that came with the printer is out of date. I would recommend that you download the lastest driver for the printer from http://downloads.lexmark.com/static/229-1-0-501.html

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