Question about HP OfficeJet 7310 All-In-One InkJet Printer

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I can print but can't copy or recieve faxes

When I try to copy or recieve a fax, it just prints out a blank page. I can print from my computer no problem- so it is not a cartridge problem. Please help!!! Thank you so much

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  • 79 Answers

Hi,

you can try the following steps .

1
Take out the cartridges from the unit .
2
Make sure the unit is connected to the wall jack directly without any surge protector.
3
Unplug the power cord from the back of the unit ( without turning off the unit ) .
4
Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
5
Do not release the keys after a few seconds u will find te hp logo or bars moving across the screen .wait while the unit turns off.
6
after one minute turn on the prnter . it will go into alligment phase > let it finish .
7
after its done > try to make a copy .

Note - you can also try the Ok n cancel key combination in place of # and 6 .

Thanks

Posted on May 27, 2008

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