It is possible that the auto-run feature has been disabled. Try opening the CD manually. If you have Windows, double-click on Computer (My Computer for older versions). Then double-click on the optical drive under Devices with Removable Media. Find the installer (exe for Windows, dmg for Mac) and double-click to launch it.
If the optical drive doesn't open, then you have a problem with the disc, the drive, the drivers for it or the registry properties for the drive.
If the disc install the Easyshare 5500, download the drivers for supported OS versions from here: http://support.en.kodak.com/app/answers/list/p/5,62,419/c/890/selected/true
. Then double-click on the file to install. (If you plugged in the data cable (USB) to the computer before installing this software, uninstall the generic driver and then disconnect the data cable and reboot before installing the new software.)
Now to go back to the drive problem, if you were able to launch the file from the File Explorer (Windows), you may want to reenable auto-run. In Windows 7, click Start > Control Panel > Hardware and Sound > Autoplay. Set the line for Software and Games to Install or Run. You may want to check the box to Use AutoPlay on all media. If the optical disc could not be read, try cleaning the disc (if you see scratches) and try cleaning the optical disc lens. (Did you here the disc spin when loaded?) Check the Device Manager for a triangle with a red x or yellow exclamation point next to the optical drive. (Start > Control Panel > Hardware and Sound > Device Manager) Try to update the driver.
If there was no sound of the drive spinning, you may want to check if the power or data cable have become disconnected inside the laptop (either at the motherboard or the drive). See your laptop's documentation for opening it up or take it to be serviced at a local shop. You may need to replace the drive. An external optical drive can be used to replace the internal one and are fairly cheap. Most connect to one or two USB ports on the computer. The ones that take two USB ports do not need a power brick.
I hope this helps.