Laptop wont start up just says a disc read error has occured, press Ctrl+Alt+Del to restart but when I do this I just keep getting the same message
Two possibilities are involved. 1) The hare drive is not responding correctly. This could result from a loose cable (needs to be connected to the motherboard and the drive) or a damaged drive (either from damage to the disc or lost boot information).
2) A non-boot disc is being accessed in the boot sequence. This could be a CD/DVD in the optical drive, a floppy disc in that drive (older laptops) or a USB connected drive (either a thumb drive or a regular external disc).
The second issue is easy to solve, disconnect/remove any other media. Then try to boot. Alternatively, on most Windows machines, you can press F12 to choose the boot sequence. However, you need to press the button between the POST (power on self test) and the loading of Windows. For me, this can take several attempts.
For the first, the options depend on your skill/willingness to open the computer. One option is to use a Live CD (a bootable disc) to see the status of the hard drive. Use the F12 sequence if needed to boot from the disc. (The live cd could be a Windows Recovery/Install disc.)
To save files from the disc, you can either use a UNIX Live CD and an other drive (an external optical R/W drive or hard drive) or remove the disc completely and connect it to another computer. For this second option, use an IDE/SATA/USB dongle, a laptop hard drive enclosure or hard drive dock. The dock will work with a SATA drive; disc enclosures need to be selected to match the drive type (IDE or SATA). When you do the disc removal, you will see if the cables are loose. Be careful with static while opening the computer.
Then replace the drive with a new one, reformat and reinstall the OS or use the recovery disc to attempt to fix the boot problem.
I hope this helps.
Nov 26, 2010 |
Computers & Internet